VANESSA MARIE PARAISO

• Assisted via non-voice and call.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.

Customer service and prompt communication.

• Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
• Motivated team members to surpass their targets, recognizing and rewarding their achievements.
• Built and maintained strong client relationships, leading to repeat business and referrals.

• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.