VANESSA MARIE PARAISO
CUSTOMER SERVICE REPRESENTATIVE
Taguig
Summary
Successfully builds strong customer relationships and consistently delivers high-quality service. Highly motivated sales professional, dedicated to creating a loyal client base through exceptional customer care. Skilled communicator with proven negotiation abilities that enhance profit margins while ensuring customer satisfaction.
Overview
4
4
years of professional experience
34
34
years of post-secondary education
Work History
Customer Service Officer
Wishland Software Technology
12.2023 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies
Costumer Service Officer (Team Leader)
VPC CORPORATE SOLUTIONS INC
07.2022 - 09.2023
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Built and maintained strong client relationships, leading to repeat business and referrals..
PARKING TELLER
SMART PARK
06.2020 - 07.2021
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Education
Senior High Graduate - Restaurant And Bar Operations
STI College Global City
STI Academic Center, University Pkwy, Taguig City 04.2001 - 03.2019
High School Diploma -
Pitogo High School
Negros St. Brgy. Pitogo, Makati City 04.2001 - 03.2017
Skills
- Good in Communication
- Customer Relations
- Active listening
- Multi-tasking
- Fast learner
- Team work
Timeline
Customer Service Officer
Wishland Software Technology
12.2023 - 08.2024
Costumer Service Officer (Team Leader)
VPC CORPORATE SOLUTIONS INC
07.2022 - 09.2023
PARKING TELLER
SMART PARK
06.2020 - 07.2021
Senior High Graduate - Restaurant And Bar Operations
STI College Global City
04.2001 - 03.2019
High School Diploma -
Pitogo High School
04.2001 - 03.2017
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