Vanessa Marie Paraiso
Taguig, Metro Manila,MANILA
Summary
Strong analytical, communication, and teamwork skills with the ability to adapt quickly. Committed to team success and continuous professional growth. Passionate about expanding knowledge and enhancing skills in every task.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Wishland Software Technology
Taguig City
12.2023 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Customer Service Representative (Team Leader)
VPC Corporate Solutions Inc.
Taguig City
07.2022 - 09.2023
- Enhance productivity by implementing efficient task delegation and regular performance evaluations.
- Motivated team members to surpass their target recognizing and rewarding their achievements.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Parking Cashier
Smart Park Solutions System Inc.
Taguig City
06.2020 - 11.2020
- Promoted positive customer relations, addressing questions or concerns with professionalism and courtesy.
- Improved customer satisfaction by providing efficient and accurate cashier services in a busy parking facility.
- Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
- Maintained clean and organized valet booth to showcase pleasant environment for guests and encourage consistent traffic flow.
- Maintained and secured revenue during shift to avoid theft or shortage.
- Resolved customer issues and complaints expeditiously to meet customer service quality standards.
Education
Senior High Graduate - Restaurant And Bar Operations (RBO)
STI College Global City
STI Academic Center, University Pkwy, Taguig City. 06.2017 - 03.2019
High School Diploma -
Pitogo High School
Negros Street, Taguig, Metro Manila 06.2013 - 03.2017
Skills
Good in Communication
Customer Relations
Active listening
Multi-tasking
Fast learner
Team work
Problem-solving
Adaptability and flexibility
Additional Information
Birth-Date: January 2, 2000
Civil Status: Single
Nationality: Filipino
Gender: Female
Height: 155 cm
Weight: 57kg
Timeline
Customer Service Representative
Wishland Software Technology
12.2023 - 08.2024
Customer Service Representative (Team Leader)
VPC Corporate Solutions Inc.
07.2022 - 09.2023
Parking Cashier
Smart Park Solutions System Inc.
06.2020 - 11.2020
Senior High Graduate - Restaurant And Bar Operations (RBO)
STI College Global City
06.2017 - 03.2019
High School Diploma -
Pitogo High School
06.2013 - 03.2017
Similar Profiles
VANESSA MARIE PARAISOVANESSA MARIE PARAISO
Customer Service Officer at Wishland Software TechnologyCustomer Service Officer at Wishland Software Technology
VANESSA MARIE PARAISOVANESSA MARIE PARAISO
Customer Service Officer (VIP AGENT) at Wishland Software TechnologyCustomer Service Officer (VIP AGENT) at Wishland Software Technology
Kristine Claire HeretapeKristine Claire Heretape
CUSTOMER SERVICE REPRESENTATIVE at WISHLAND SOFTWARE TECHNOLOGYCUSTOMER SERVICE REPRESENTATIVE at WISHLAND SOFTWARE TECHNOLOGY