Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kenneth John Lamata

Kenneth John Lamata

Customer Service Representative
Davao City

Summary

I'm an experienced customer service representative with a verifiable track record of resolving complex issues quickly and winning customer loyalty.

Overview

1
1
Language
3
3
years of professional experience

Work History

Customer Service Representative

Amazon Operation Philippines
01.2024 - 01.2026
  • Provided appropriate answers to customers' concerns
  • Checking status of orders and made changes to the customers' accounts
  • Reviewed and evaluated standard responses

Customer Service Representative

Cigna Medical Healthcare Insurance
01.2023 - 01.2024
  • Receiving calls from the providers office with inquiries of patients plan coverage
  • Efficient with quoting patient’s benefits and coverage.
  • To check the status of the claim and provide reasons of why claim got denied.
  • Checking cpt codes to see if authorization is required.
  • Check status of an appeal for claim denied

Education

Bachelor of Science - Information Technology

Philippine College of Technology
01-2016

High School Graduate - undefined

Rizal Memorial Colleges
01-2010

Skills

Multitasking

Strong Commitment

Strong Work Ethic

Handling Customer Concerns

Problem Solving

Good in communication

Time management

Accomplishments

  • Completed a courses of HIPAA compliance and PHI for medical health care.
  • Most Productive Employee of the Year (2023)
  • One of the top 10 employees of the year (2024)

Timeline

Customer Service Representative

Amazon Operation Philippines
01.2024 - 01.2026

Customer Service Representative

Cigna Medical Healthcare Insurance
01.2023 - 01.2024

High School Graduate - undefined

Rizal Memorial Colleges

Bachelor of Science - Information Technology

Philippine College of Technology
Kenneth John LamataCustomer Service Representative