Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Charriz Fabolar

Las Piñas City

Summary

Dynamic customer service professional with a proven track record at Wishland Software Technology Inc., excelling in conflict resolution and active listening. Recognized for enhancing customer loyalty through empathetic complaint resolution and training new representatives. Adept at data entry and fostering strong client relationships, driving efficiency and satisfaction in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Wishland Software Technology Inc.
01.2023 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Payment Officer

VPC Solutions Inc.
10.2021 - 12.2022
  • Complied with established procedures when approving or rejecting claims.
  • Reconciled documentation against budget requirements and ledgers.
  • Maintained team productivity by efficiently scanning, submitting and archiving records.
  • Closely monitored outstanding balances to maintain optimal cash flow levels within the organization.
  • Developed strong working relationships with banking partners for seamless handling of wire transfers and other international transactions.
  • Responded to customer inquiries and provided detailed account information.

Payment Service Officer

Superants Inc.
06.2019 - 08.2020
  • Evaluated emerging trends in payment services, recommending technology upgrades when appropriate to maintain a competitive edge within the industry.
  • Maintained strict compliance with industry regulations, minimizing risk exposure for the organization.
  • Introduced process improvements that led to faster turnaround times for transaction approvals and disbursements, benefiting both clients and internal stakeholders alike.
  • Provided exceptional customer service by promptly addressing concerns and offering informed solutions to various payment-related issues.

Education

Bachelor of Elementary Education - Bachelor in Elementary Education

Lyceum of Alabang
Muntinlupa City
04-2015

High School Diploma -

RESPSCI
Las Pinas, Metro Manila, Philippines
06-2011

Moonwalk Elementary Education
Las Pinas, Metro Manila, Philippines
06-2007

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Conflict resolution

Languages

English
Upper intermediate (B2)

Timeline

Customer Service Representative

Wishland Software Technology Inc.
01.2023 - 03.2025

Payment Officer

VPC Solutions Inc.
10.2021 - 12.2022

Payment Service Officer

Superants Inc.
06.2019 - 08.2020

Bachelor of Elementary Education - Bachelor in Elementary Education

Lyceum of Alabang

High School Diploma -

RESPSCI

Moonwalk Elementary Education

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Charriz Fabolar