Summary
Overview
Work History
Education
Skills
Timeline
Generic

MA MONNETTE GARCIA

TAGUIG

Summary

Dynamic Process Specialist at Cognizant Technologies Solutions with expertise in process analysis and stakeholder management. Proven track record in enhancing claim accuracy and compliance, while fostering team collaboration. Adept at workflow design and maintaining high standards in documentation, ensuring efficient operations in fast-paced environments.

Overview

23
23
years of professional experience

Work History

Process Specialist

Cognizant Technologies Solutions
09.2017 - Current
  • Responsible for reviewing and processing Medical Equipment claims to ensure accuracy, completeness, and compliance with healthcare regulations.
  • Verifying and assessing medical documentations and determining the appropriate action.
  • Process and capture information to system according to established methods and procedures.
  • Practice good judgment in approving, make necessary recommendation and declining medical equipment claims of clients.
  • Consistently attain the service level set by the Company.
  • Assist colleagues and other teams in their production work upon request.
  • Setup cases and identify discrepancies and irregularities during processing.
  • Setup cases and identify discrepancies and irregularities during processing.
  • Handle multiple tasks in a fast-paced environment.
  • Constantly increase the number of knowledgeable functions handled by the team.

Customer Service Representative

Intelenet Global Solutions
03.2015 - 09.2017
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Associate

Xerox, ACS
04.2012 - 03.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Project Assistant

Filipinas Dravo Corporation
05.2002 - 04.2012
  • Completed multiple tasks simultaneously to optimize project completion.
  • Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
  • Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
  • Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.

Education

Bachelor In Applied Science - Laboratory Technology

Technological University of The Philippines
Manila, Metro Manila, Philippines
04-1990

Skills

  • Agile methodology
  • Stakeholder management
  • Workflow design
  • Lean methodology
  • Process analysis
  • Data entry
  • Process flows
  • Process documentation
  • Document control

Timeline

Process Specialist

Cognizant Technologies Solutions
09.2017 - Current

Customer Service Representative

Intelenet Global Solutions
03.2015 - 09.2017

Customer Service Associate

Xerox, ACS
04.2012 - 03.2015

Project Assistant

Filipinas Dravo Corporation
05.2002 - 04.2012

Bachelor In Applied Science - Laboratory Technology

Technological University of The Philippines

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MA MONNETTE GARCIA