Kristine Claire Heretape
Customer Service Representative
Marungko
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
CUSTOMER SERVICE REPRESENTATIVE
WISHLAND SOFTWARE TECHNOLOGY
01.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CUSTOMER SERVICE REPRESENTATIVE
VPC SOLUTIONS INC
08.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
MARKETING / PHONE MAINTENANCE
SA RIVENDELL GLOBAL SUPPORT
06.2021 - 07.2022
- Supported team members during busy periods by taking on additional tasks needed for smoother operations.
- Contributed to positive work environment through effective teamwork, cooperation, and open communication with colleagues.
MARKETING SPECIALIST
SKYLUSTER TECHNOLOGY INC.
3 2018 - 8 2020
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
INITIAL CREDIT INVESTIGATOR
JCD INFOSEARCH
3 2016 - 5 2017
- Enhanced customer satisfaction through timely and accurate credit investigations for loan applications.
REPORT ANALYST / FINANANCE ASSISTANT
ACTIVATION MACHINE INC.
03.2016 - 05.2017
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
QUALITY CONTROL
RM FOODS, INC.
10.2012 - 11.2014
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Improved product quality by conducting thorough inspections and identifying defects in timely manner.
- Completed precise measurements using special tools.
Education
Some College (No Degree) - Bachelor in Food Technology
Bulacan State University
Bustos Campus Poblacion, Bustos, Bulacan 01.2010 - 01.2012
High School Diploma -
Lourdes College of Bulacan
Veteransville, Angat, Bulacan 01.2006 - 01.2010
Skills
Execution
Data Handling
Record Keeping
Communication
Planning
Cooperation
Multitask
Microsoft Excel
Report Generation
Quality Assurance Controls
Personal Information
- Age: 30 years old
- Marital Status: Single
- Religion: Roman Catholic
Timeline
CUSTOMER SERVICE REPRESENTATIVE
WISHLAND SOFTWARE TECHNOLOGY
01.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
VPC SOLUTIONS INC
08.2022 - 09.2023
MARKETING / PHONE MAINTENANCE
SA RIVENDELL GLOBAL SUPPORT
06.2021 - 07.2022
REPORT ANALYST / FINANANCE ASSISTANT
ACTIVATION MACHINE INC.
03.2016 - 05.2017
QUALITY CONTROL
RM FOODS, INC.
10.2012 - 11.2014
Some College (No Degree) - Bachelor in Food Technology
Bulacan State University
01.2010 - 01.2012
High School Diploma -
Lourdes College of Bulacan
01.2006 - 01.2010
MARKETING SPECIALIST
SKYLUSTER TECHNOLOGY INC.
3 2018 - 8 2020
INITIAL CREDIT INVESTIGATOR
JCD INFOSEARCH
3 2016 - 5 2017