Organized administrative professional with proven track record in back office functions and operational support. Known for improving process efficiency and ensuring accurate documentation. Reliable team player with focus on achieving results and adapting to changing needs. Skilled in data management and problem-solving.
I worked as a back office specialist on one of the biggest retail stores worldwide which is Walmart, ensuring the safety of the consumers. We review items which are about to be sold and posted online, checking if the products are safe and non-offensive for people.
I worked as a Customer Service Representative / Technical Support for a antivirus and cybersecurity company wherein we offer subscriptions for consumer to install on their devices to protect from virus as well as protecting their personal information to avoid fraud and identity theft.
I worked as a Customer Service Representative for a flower retail company specializes as a sales and service agent. We offer flowers for different occasions as well as tracking down the status of our orders based on the assigned flower shop on the specific US state.
-Customer support & technical troubleshooting
-Back office operations (data entry, processing, reporting)
-CRM software & customer database management
-Multitasking across front-end and back-end tasks
-Sales and cross-selling through customer interactions
-Strong organizational skills in managing both customer-facing and back-office responsibilities
-Dedicated to continuous improvement and personal growth