Kristela Jane Abella
Siaton, Province Of Negros Oriental
Summary
Adept at enhancing customer experiences, excelled in resolving inquiries, boosting satisfaction through expert chat support and social media management. Leveraging quick typing, empathy, and analytical thinking, have developed a reputation for excellence in customer service and teamwork. Background also includes impactful English teaching and efficient conflict resolution, underpinning multifaceted skill set.
Overview
7
7
years of professional experience
Work History
Social Media Chat Support
ECE Contact Centers
06.2021 - Current
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Skilled in managing social media platforms.
- Developed strong social media communication skills.
- Exhibited strong English communication abilities.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
English Teacher
Metro Dumaguete College
08.2020 - 02.2021
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Showcased high proficiency in English.
- Demonstrated versatility in diverse circumstances.
Customer Service Representative
SPI-CRM
04.2018 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - English
Negros Oriental State University
Siaton, Negros Oriental03-2019
Skills
- Social media monitoring
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Multitasking Abilities
- Excellent communication
- Customer service excellence
- Analytical thinking
Accomplishments
- Top performer during training with ECE.
- One of the team's best performers (ECE)
- A licensed professional teacher.
Eligibility: A licensed professional teacher
As a licensed professional teacher, my current role as a social media chat support specialist has honed my communication, problem-solving, and adaptability skills. Explaining complex ideas clearly, addressing diverse needs, and building strong relationships are integral to both roles, making my experience highly relevant to teaching.
Timeline
Social Media Chat Support
ECE Contact Centers
06.2021 - Current
English Teacher
Metro Dumaguete College
08.2020 - 02.2021
Customer Service Representative
SPI-CRM
04.2018 - 05.2018
Bachelor of Arts - English
Negros Oriental State University
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