Samantha Jane Culi
Bais City, Province Of Negros Oriental
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.Professional with strong experience in client interaction and scheduling, prepared for this role. Proven ability to build rapport, manage time efficiently, and adapt to changes. Demonstrates reliability and collaborative spirit, ensuring team goals are met. Skills include effective communication, organizational prowess, and focus on achieving tangible results.
Overview
5
5
years of professional experience
Work History
Back Office Specialist
ECE Contact Centers
Dumaguete, Province Of Negros Oriental, Philippines
08.2021 - 10.2024
- Promoted a positive and collaborative work environment by actively participating in team discussions, sharing valuable insights, and offering constructive feedback.
- Increased customer satisfaction by providing professional and courteous front desk support.
Customer Service Representative /Technical Support Specialist
Qualfon
Dumaguete, Province Of Negros Oriental, Philippines
01.2021 - 07.2021
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Appointment Setter
Farmers Insurance
05.2020 - 11.2020
- Cold-calling to individuals and business alike, setting appointments for our agents
- Utilizing scripts to provide up-to date information
- Probing customers to understand them well
- Persuading individuals
- Updating/recording customers’ information
Customer Service Representative
Inspiro Relia Inc.
Dumaguete, Province Of Negros Oriental, Philippines
11.2019 - 06.2020
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Science - Psychology
Silliman University
Dumaguete, Province Of Negros Oriental, PhilippinesSkills
- Complaint resolution
- Script adherence
- Product sales
- Sales closing
- Customer service
- Willingness to learn
- Attention to detail
Timeline
Back Office Specialist
ECE Contact Centers
08.2021 - 10.2024
Customer Service Representative /Technical Support Specialist
Qualfon
01.2021 - 07.2021
Appointment Setter
Farmers Insurance
05.2020 - 11.2020
Customer Service Representative
Inspiro Relia Inc.
11.2019 - 06.2020
Bachelor of Science - Psychology
Silliman University
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