Lynette Villafranca Dael
Subject Matter Expert
Tanjay City
Summary
Excellent multitasker with dedication to increasing company sales and maintaining accuracy through long hours of meticulous work. Client-focused with training in order and subscription management.
Overview
5
5
years of professional experience
1
1
Language
Work History
Subject Matter Expert
ECE Contact Centers
Dumaguete, Province Of Negros Oriental
07.2020 - Current
- Proficient in e-commerce, order management and subscription management tools including Shopify, Recharge, Flexport, Amazon Seller Central, FedEx Fulfillment, Shipbob, Magento, and Recurly..
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Spearheaded internal training initiatives that led to increased employee proficiency in critical skills.
- Checked inventory and selected products from specific locations based upon availability.
- Assisted in training new hires on company-specific software systems, policies, and procedures.
Universal Customer Service Agent
ECE Contact Centers
Dumaguete, Province Of Negros Oriental
07.2019 - 07.2020
- Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
- Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
- Utilized CRM systems proficiently for tracking customer interactions, updating records, and managing follow-up actions as necessary.
Education
Bachelor of Science - Education
Negros Oriental State University
Dumaguete, Province Of Negros Oriental, Philippines 04.2001 -
Skills
Creative solutions
Strong analytical skills
Training and mentoring
Strategic Thinking
Order process management
Order Fulfillment
Database Management
Returns processing
Shipping procedures
Data entry skills
Tracking packages
Managing returns
Shipment Processing
Timeline
Subject Matter Expert
ECE Contact Centers
07.2020 - Current
Universal Customer Service Agent
ECE Contact Centers
07.2019 - 07.2020
Bachelor of Science - Education
Negros Oriental State University
04.2001 -