Lynette Villafranca Dael
Subject Matter Expert
Tanjay City
Summary
Excellent multitasker with dedication to increasing company sales and maintaining accuracy through long hours of meticulous work. Client-focused with training in order and subscription management.
Overview
5
5
years of professional experience
1
1
Language
Work History
Subject Matter Expert
ECE Contact Centers
07.2020 - Current
- Proficient in e-commerce, order management and subscription management tools including Shopify, Recharge, Flexport, Amazon Seller Central, FedEx Fulfillment, Shipbob, Magento, and Recurly..
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Spearheaded internal training initiatives that led to increased employee proficiency in critical skills.
- Checked inventory and selected products from specific locations based upon availability.
- Assisted in training new hires on company-specific software systems, policies, and procedures.
Universal Customer Service Agent
ECE Contact Centers
07.2019 - 07.2020
- Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
- Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
- Utilized CRM systems proficiently for tracking customer interactions, updating records, and managing follow-up actions as necessary.
Education
Bachelor of Science - Education
Negros Oriental State University
Dumaguete, Province Of Negros Oriental, Philippines 04.2001 -
Skills
Creative solutions
Timeline
Subject Matter Expert
ECE Contact Centers
07.2020 - Current
Universal Customer Service Agent
ECE Contact Centers
07.2019 - 07.2020
Bachelor of Science - Education
Negros Oriental State University
04.2001 -
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