Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Mae Garcia

Negros Oriental,00

Summary

Dynamic Customer Service Representative with a proven track record at Qualfon, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in technical support and relationship building, I consistently deliver satisfactory solutions, fostering positive customer experiences and driving repeat business.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Qualfon
05.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bacchelor of Sceince in Criminology - Science And Law

State University
Negros Oriental State University
06-2024

Skills

  • Technical Support Assistance
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building

Timeline

Customer Service Representative

Qualfon
05.2021 - Current

Bacchelor of Sceince in Criminology - Science And Law

State University
Anna Mae Garcia