Cybil Flores
Dumaguete, Province of Negros Oriental,00
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
8
8
years of professional experience
Work History
Receptionist, Accounts Payables
C and J Heim Condo Corp
12.2022 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Medical Receptionist
ACE DUMAGUETE DOCTORS
11.2019 - 11.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Customer Service Representative
Qualfon Dumaguete
06.2018 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Restaurant Waiter
Bravo Golf and Resort
09.2016 - 04.2018
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
No Degree - Bookkeeping
WZACC TRAINING ACADEMY INCORPOEATED
Online Study07-2023
Bachelor in Hospitality Management - Hospitality Management
ASIAN COLLEGE DUMAGUETE
Dumaguete, Province Of Negros Oriental, Philippines05-2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Clerical support
Timeline
Receptionist, Accounts Payables
C and J Heim Condo Corp
12.2022 - 12.2024
Medical Receptionist
ACE DUMAGUETE DOCTORS
11.2019 - 11.2022
Customer Service Representative
Qualfon Dumaguete
06.2018 - 11.2019
Restaurant Waiter
Bravo Golf and Resort
09.2016 - 04.2018
No Degree - Bookkeeping
WZACC TRAINING ACADEMY INCORPOEATED
Bachelor in Hospitality Management - Hospitality Management
ASIAN COLLEGE DUMAGUETE
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