Girlie Agustin
Food Attendant
Quezon City, Metro Manila
Summary
Over the past Ten years, I have worked as a Store Operation Manager at both target at Uniqlo. My experience at these companies taught me about the value that passionate customer service can bring not only to a brand’s image, but to the company’s bottom line as well.
If you ask my former managers about my performance, the first thing they would mention is my exceptional upselling techniques with which I was able to increase sales and retain customers.
Overview
17
17
years of professional experience
Work History
Store Operation Manager
Fast Reatailing Inc. (Uniqlo Philippines)
06.2012 - Current
- Led process improvements initiatives that resulted in streamlined operations workflow across departments.
- Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
- Managed store safety protocols and emergency response procedures, ensuring a secure environment for both staff and customers.
- Collaborated with other managers to develop cross-functional solutions for increased store performance.
- Increased sales with effective staff training and development programs, ensuring excellent customer service.
- Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
Management Trainee
Kentucky Fried Chicken Management (KFC Singapore)
05.2011 - 02.2012
- Improved management skills by participating in rigorous training programs and workshops.
- Enhanced team performance by implementing effective communication strategies within the group.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Leveraged strong negotiation skills to secure advantageous contracts with suppliers, resulting in cost savings for the organization.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
Barista
Starbucks Rustan Coffee Corporation
10.2010 - 06.2011
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Food Attendant
Philippines Pizza Incorporate (Pizza Hut)
05.2007 - 06.2008
- Handled food orders with precision and attention to detail, ensuring that each dish was prepared according to the customer''s specifications for optimal satisfaction.
- Promoted a positive dining atmosphere by maintaining a professional demeanor even under pressure or during challenging situations involving dissatisfied customers or other issues that may arise during service hours.
- Demonstrated flexibility by adapting quickly to changing menu offerings, special requests, or dietary restrictions from customers.
- Fostered a positive work environment by actively participating in team-building activities, sharing best practices, and offering constructive feedback for continuous improvement among colleagues.
- Streamlined operations through effective organization of workstations, resulting in increased productivity among team members.
Education
Bachelor of Science - Hotel And Restaurant Management
The University of Manila
Manila, Metro Manila, Philippines 04.2001 -
Skills
- Operations Oversight
- Store maintenance
- Budget Planning
- Employee Scheduling
- Staff Management
- Health and safety compliance
- Operational Efficiency
- Sales Analysis
Timeline
Store Operation Manager
Fast Reatailing Inc. (Uniqlo Philippines)
06.2012 - Current
Management Trainee
Kentucky Fried Chicken Management (KFC Singapore)
05.2011 - 02.2012
Barista
Starbucks Rustan Coffee Corporation
10.2010 - 06.2011
Food Attendant
Philippines Pizza Incorporate (Pizza Hut)
05.2007 - 06.2008
Bachelor of Science - Hotel And Restaurant Management
The University of Manila
04.2001 -
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