Girlie Agustin
Food Attendant
Quezon City, Metro Manila
Summary
Over the past Ten years, I have worked as a Store Operation Manager at both target at Uniqlo. My experience at these companies taught me about the value that passionate customer service can bring not only to a brand’s image, but to the company’s bottom line as well.
If you ask my former managers about my performance, the first thing they would mention is my exceptional upselling techniques with which I was able to increase sales and retain customers.
Overview
17
17
years of professional experience
Work History
Store Operation Manager
Fast Reatailing Inc. (Uniqlo Philippines)
Pasay, Metro Manila
06.2012 - Current
- Led process improvements initiatives that resulted in streamlined operations workflow across departments.
- Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
- Managed store safety protocols and emergency response procedures, ensuring a secure environment for both staff and customers.
- Collaborated with other managers to develop cross-functional solutions for increased store performance.
- Increased sales with effective staff training and development programs, ensuring excellent customer service.
- Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
Management Trainee
Kentucky Fried Chicken Management (KFC Singapore)
Singapore (Remote)
05.2011 - 02.2012
- Improved management skills by participating in rigorous training programs and workshops.
- Enhanced team performance by implementing effective communication strategies within the group.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Leveraged strong negotiation skills to secure advantageous contracts with suppliers, resulting in cost savings for the organization.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
Barista
Starbucks Rustan Coffee Corporation
Makati City, Metro Manila
10.2010 - 06.2011
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Food Attendant
Philippines Pizza Incorporate (Pizza Hut)
Quezon City, Metro Manila
05.2007 - 06.2008
- Handled food orders with precision and attention to detail, ensuring that each dish was prepared according to the customer''s specifications for optimal satisfaction.
- Promoted a positive dining atmosphere by maintaining a professional demeanor even under pressure or during challenging situations involving dissatisfied customers or other issues that may arise during service hours.
- Demonstrated flexibility by adapting quickly to changing menu offerings, special requests, or dietary restrictions from customers.
- Fostered a positive work environment by actively participating in team-building activities, sharing best practices, and offering constructive feedback for continuous improvement among colleagues.
- Streamlined operations through effective organization of workstations, resulting in increased productivity among team members.
Education
Bachelor of Science - Hotel And Restaurant Management
The University of Manila
Manila, Metro Manila, Philippines 04.2001 -
Skills
- Operations Oversight
- Store maintenance
- Budget Planning
- Employee Scheduling
- Staff Management
- Health and safety compliance
- Operational Efficiency
- Sales Analysis
Timeline
Store Operation Manager
Fast Reatailing Inc. (Uniqlo Philippines)
06.2012 - Current
Management Trainee
Kentucky Fried Chicken Management (KFC Singapore)
05.2011 - 02.2012
Barista
Starbucks Rustan Coffee Corporation
10.2010 - 06.2011
Food Attendant
Philippines Pizza Incorporate (Pizza Hut)
05.2007 - 06.2008
Bachelor of Science - Hotel And Restaurant Management
The University of Manila
04.2001 -