Agatha Hyacinth Honorato
Malabon, Metro Manila,Metro Manila
Summary
With strong analytical, communication, and teamwork skills, I possess a proven ability to adapt quickly to new environments. My drive to contribute to team success and continuously develop my professional skills is evident. I bring a positive attitude, commitment to learning and growth, and excellent problem-solving abilities. I am poised to make a valuable contribution to team success and achieve positive outcomes. Ready to take on new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
OPERATIONS SUPPORT BET
WANFANG TECHNOLOGY INC.
05.2019 - 12.2024
- Everyday providing work itinerary to colleges
- Scheduling which events shall be open and operated
- Looking everyday for new resources for Live games streams score's and data.
- Ensuring that membership site is working properly
- Scheduled timely repair and routine maintenance services to minimize disruption to office production.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Complied with systems procedures, business processes, and company policies to promote workplace safety and quality.
ONLINE CASINO DEALER / Video Streamer Presenter
MANSION 88
09.2018 - 02.2019
- Conduct gambling games such as dice, roulette and, cards following all applicable rules and regulations
- Start and control games and gaming equipment, and announce winning numbers or colors
- Create a lively gaming experience for players while watching online
- Shang Software Solutions, Inc
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
BARTENDER / Guest Experience Captain
Buffalo Wild Wings
06.2017 - 08.2018
- Managed bar area including cocktail design and menu, inventory, regulation compliance, and high quality customer relationships to increase restaurant value
- Demonstrated ability to keep the bar organized, stocked and clean
- Monitored cash and collected payments for drinks and food
- Followed safety, sanitation and legal policies for handling food and beverages
- Developed excellent customer relations
- Prepared orders in fast-paced environment
- Utilized knowledge of mixed beverages, specialty liquors and craft beers to serve customers and provide wait staff with well-prepared drinks in a timely fashion
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
COMPLAINTS RESOLUTION CELL/ CSR
Telstra Complaints
07.2016 - 03.2017
- Responsible for handling and resolving customer complaints
- Manage customer’s account
- Making sure that customer is fully satisfied with the resolution
- Foreseeing customer needs to provide long term resolution
- Maximizing all business opportunities to drive sales
- Ability to build productive relationships, resolve complex issues and win customer loyalty
- Communicate and coordinate with internal departments
- Follow up on customer interactions, comments and complaint
- Handling bill disputes
- Process payments and extensions
- Process orders, forms, applications and requests
- Having an in-depth knowledge of all promotions, product, services and process
- Direct requests and unresolved issues to the designated resource
CASINO DEALER
Solaire Resorts and Casino
06.2014 - 08.2015
- Create a lively gaming experience for players
- Create enjoyable and fun atmosphere by attending to players’ needs politely
- Understand and follow gaming procedures at all times
- Exchange cash for tokens and chips
- Ensure that gaming table is ready with required wagers
- Maintain game pace fast and smooth by handling cards, chips, money, dice and other equipment efficiently
- Remind players about rules and regulations of the games
- Keep record of the bet amount accurately and collect bets from losers and pay bets to winners appropriately
- Report any unlawful act to the floor manager immediately
HOST
Bubba Gump Shrimpworks Company
08.2011 - 08.2012
- Responsible for making guest comfortable and interacting with them to ensure that their needs are met
- Promoting the company in every opportunity to drive sales
- Entertaining, organizing, planning and executing guest to their party and event needs
- Acting as a middle man for both guest and staff to create good communication and deliver quality service
- Overseeing client booking and reservation
- Offering and selling souvenirs, food and drinks on the menu and party packages
- Doing multi task in the restaurant i.e
- Serving food, cleaning etc
- Doing everyday, weekly and monthly inventories
Education
Hotel And Restaurant Mangement
Philippine Women's University
Manila, Metro Manila, PhilippinesSkills
- Workload prioritization
- Analysis and research
- Scheduling coordination
- Research and analysis
- Quality control
- Multitasking and organization
- Adaptability and flexibility
- Staff management
- Customer service management
Timeline
OPERATIONS SUPPORT BET
WANFANG TECHNOLOGY INC.
05.2019 - 12.2024
ONLINE CASINO DEALER / Video Streamer Presenter
MANSION 88
09.2018 - 02.2019
BARTENDER / Guest Experience Captain
Buffalo Wild Wings
06.2017 - 08.2018
COMPLAINTS RESOLUTION CELL/ CSR
Telstra Complaints
07.2016 - 03.2017
CASINO DEALER
Solaire Resorts and Casino
06.2014 - 08.2015
HOST
Bubba Gump Shrimpworks Company
08.2011 - 08.2012
Hotel And Restaurant Mangement
Philippine Women's University
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