Rizza Rabanal
Technical Support Representative
Quezon City, Metro Manila,Metro Manila
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
8
8
years of professional experience
1
1
Language
Work History
Technical Support Representative
Alorica
07.2024 - 02.2025
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Customer Service Representative
Hinduja Global Solutions, HGS
02.2020 - 02.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Technical Support Representative
Transcom
05.2018 - 05.2019
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Chef Intern
The Omni Homestead Resort
12.2016 - 12.2017
- Continuously improved knife skills through daily practice and professional development opportunities provided by the internship program.
- Participated in weekly meetings with the culinary team to review performance metrics, discuss areas of improvement, and brainstorm innovative solutions for common challenges faced within the industry.
- Enhanced customer satisfaction by creating visually appealing and delicious dishes.
- Assisted head chef in menu planning, incorporating seasonal ingredients for optimal freshness and taste.
Education
Hotel, Motel, And Restaurant Management
Trinity University Of Asia
Quezon City, Metro Manila, Philippines05-2016
Skills
Technical support
Customer service
Technical troubleshooting
Customer service expert
Timeline
Technical Support Representative
Alorica
07.2024 - 02.2025
Customer Service Representative
Hinduja Global Solutions, HGS
02.2020 - 02.2021
Technical Support Representative
Transcom
05.2018 - 05.2019
Chef Intern
The Omni Homestead Resort
12.2016 - 12.2017
Hotel, Motel, And Restaurant Management
Trinity University Of Asia
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