JOHN PAOLO C. GUILLENA

• Meet and exceed sales goals
• Maintain brand and operational standards (visual, cleanliness, etc.)
• Manage customer needs and exceed expectations by utilizing the UNIQLO service standard, following the UNIQLO Fundamental Principles and saying the 6 standard phrases
• Be knowledgeable of fitting room standards and assist when needed
• Act as cashier when required by following cashier protocol
• Process shipment and ensure all merchandise is represented on the floor in full size run
• Assist management to identify and resolve issues in the store
• Provide product and brand knowledge to customers
• Follow all company policy and procedures & notify management of any infractions
• Assist with special projects as assigned by management

• Managed product launches successfully, ensuring timely delivery and positive reception in the market.
• Created comprehensive training programs for employees, increasing overall skill levels and boosting productivity rates.
• Analyzed market trends to identify growth opportunities and capitalize on them effectively.
• Collaborated closely with cross-functional teams to drive continuous improvement initiatives across the organization.
• Implemented new marketing strategies, resulting in increased brand awareness and market share.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.

responsible for driving sales within designated high-priority retail outlets by building strong relationships with store owners, implementing marketing strategies, ensuring proper product placement, and monitoring sales performance to achieve sales targets within their assigned territory, often focusing on smaller, strategically important accounts.

Key responsibilities may include:

• Account Management: Developing and maintaining strong relationships with key retail partners within their territory, understanding their needs, and proactively addressing concerns.
• Sales Planning & Execution: Creating and implementing sales plans for assigned outlets, including promotional activities, product displays, and price strategies to maximize sales potential.
• Merchandising: Ensuring optimal product visibility by monitoring stock levels, managing shelf space, and properly placing Pepsi products on shelves and displays.
• Sales Reporting & Analysis: Tracking sales performance against targets, analyzing sales data to identify trends and opportunities, and reporting findings to management.
• Promotional Activities: Actively promoting new product launches, seasonal campaigns, and ongoing promotions within assigned outlets.
• Customer Service: Addressing customer inquiries and complaints promptly, ensuring customer satisfaction with Pepsi products and services.
• Market Insights: Gathering market intelligence on competitor activity, consumer trends, and local market dynamics to inform sales strategies.

• Responsible for filing the chart or records of every Hemodialysis patient
• Managed inventory and restocked shelves to maintain a well-organized store environment.
• Assisted customers with inquiries, improving overall customer service experience.
• Processed transactions efficiently, ensuring accuracy in daily financial reporting.
• Enhanced customer satisfaction by swiftly addressing and resolving concerns.
• Coordinated with team members to ensure timely completion of tasks.
• Maintained cleanliness of work area, contributing to a professional atmosphere.
• Improved data accuracy by updating and maintaining customer information.
• Enhanced efficiency with prompt and accurate data entry.
• Collaborated with colleagues to achieve team goals and objectives.
• Assisted in inventory audits, helping maintain accurate stock levels.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Improved office efficiency by digitizing paper files and organizing digital records.

• Responsible to train the Billing staff section of Holy Mother of Mercy Hospital
• Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
• Facilitated open communication channels between the trainees and instructors leading to a more cohesive learning experience.
• Developed strong relationships with department managers to align training initiatives with business goals and priorities.
• Maintained accurate records of all completed trainings, ensuring compliance with industry regulations and standards.
• Established and maintained quality control standards.
• Trained and mentored 10 new personnel hired to fulfill various roles.

• Improved billing accuracy by verifying data and resolving discrepancies.
• Supported finance department by reconciling accounts and tracking payments.
• Enhanced efficiency with organized filing and retrieval of billing documents.
• Identified and corrected billing errors to prevent financial discrepancies.
• Managed electronic and paper billing records for easy access and review.
• Executed billing tasks and recorded information in company databases.
• Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
• Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
• Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
• Processed customer invoices, credit memos and payments within established timelines.
• Improved response time to customer billing inquiries by developing more efficient query handling protocol.
• Conducted regular reviews of billing procedures to identify and implement cost-saving opportunities.
• Communicated effectively with clients to clarify billing information.
• Worked with other departments to ensure accurate billing information.
• Supported accounts receivable by monitoring and processing payments.