Louie R. Austria
Quezon City
Summary
Retail management professional that enjoys providing value to customers through solving issues and exceeding their expectations. Expertise include operations management, problem cause analysis and business planning and strategy. Successfully managed store operations across NCR and multiple provinces. Has a good outlook on the retail industry and customer behavior.
Overview
7
7
years of professional experience
Work History
Store Manager- Eastwood Mall
UNIQLO Fast Retailing Philippines Inc.
09.2023 - Current
- Recovered the store's profitability through strategic business and people management, resulting in the store to increase sales by up to 120% compared to the previous year.
- Managed a team of 25-30 people, in charge of training and development.
- Was awarded 'model store' twice in one year.
- The store received a good audit score from global headquarters, centered on checking on the store's operations and standards.
Store Manager- SM Cauayan
UNIQLO Fast Retailing Philippines Inc.
03.2023 - 08.2023
- Increased store sales by increasing the number of customers in Isabela through marketing efforts and strategic sales plans.
- Resolved store issues such as operational inefficiency by analyzing root causes to the problems, creating actionable solutions and executing to create results.
Store Manager- SM East Ortigas
UNIQLO Fast Retailing Philippines Inc.
07.2022 - 02.2023
- Increased store standards in terms of product mix presentation/layout and customer service
- Improved store's profitability through creating monthly and weekly sales and inventory plans that match customer needs
- Was able to train, develop and promote a management trainee
Assistant Store Manager- Solenad
UNIQLO Fast Retailing Philippines Inc.
03.2022 - 07.2022
- Improved store operations by improving efficiency through analyzing the store's work schedule and training staff to meet certain criteria. As a result, sales were able to increase as well as staff promotion.
Management Trainee
UNIQLO Fast Retailing Philippines Inc.
02.2019 - 03.2022
- UPTC (2019)- As a management trainee, was trained in the basic tasks of the store and led a small number of staff (customer service, cleaning, fitting room, cashier, stockroom)
- SM Tacloban/Ayala Cebu (2020)- Was put in charge to lead and develop store operations and customer related tasks during the peak months of November and December.
- SM North Edsa(2021)- In charge of creating sales and inventory plans for the Womens department and led the store operations during the peak months.
- Robinsons Magnolia (2022)- Took charge in leading staff development of the store to increase operational efficiency and raise profits.
Management Intern
Cobena Business Analytics & Strategy, Inc.
09.2018 - 12.2018
- Conducted intensive market research and analysis on global and local consumer trends with the use of business analytics tools and put together materials for a 3 day business conference for Nestle Malaysia's Milo which was held in Kuala Lumpur
Trade Marketing Intern
Vitasoy- Universal Robina Corporation
04.2018 - 08.2018
- Implemented Vitasoy's week long school activation during DLSU's University Week giving out 6,280 free Vitasoy samples to students
- Had work experience in communicating with third party agencies to come up with the activation
- Was able to gain experience in trade marketing efforts and strategies as well as product distribution in retail stores by analyzing store data and creating performance results
Education
Bachelor of Science - Marketing Management
De La Salle University Manila
Manila, Philippines10.2018
Secondary Education -
Multiple Intelligence International School
Quezon City, Philippines01.2014
Skills
- Microsoft Applications
- Inventory management
- Operations management
- Project Management
- Process improvements
- Multitasking and organization
- Market analysis
- Analytical Mindset
- Problem-solving
- Team leadership
- People management
- Resourcefulness
Languages
Fluent in both Filipino and English
Timeline
Store Manager- Eastwood Mall
UNIQLO Fast Retailing Philippines Inc.
09.2023 - Current
Store Manager- SM Cauayan
UNIQLO Fast Retailing Philippines Inc.
03.2023 - 08.2023
Store Manager- SM East Ortigas
UNIQLO Fast Retailing Philippines Inc.
07.2022 - 02.2023
Assistant Store Manager- Solenad
UNIQLO Fast Retailing Philippines Inc.
03.2022 - 07.2022
Management Trainee
UNIQLO Fast Retailing Philippines Inc.
02.2019 - 03.2022
Management Intern
Cobena Business Analytics & Strategy, Inc.
09.2018 - 12.2018
Trade Marketing Intern
Vitasoy- Universal Robina Corporation
04.2018 - 08.2018
Bachelor of Science - Marketing Management
De La Salle University Manila
Secondary Education -
Multiple Intelligence International School
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