Zandise Nonalee Ayan
Financial Travel Advisor, Client Relationship Manager
Pasig city
Summary
As professional advisor, deeply committed to delivering actionable insights and fostering collaborative environments. Extensive experience in strategic planning and conflict resolution ensures impactful contributions to team success. Known for adaptability and results-driven approach, excelling in problem-solving and relationship management.
Overview
10
10
years of professional experience
Work History
Travel Consultant
Everise Philippines Inc.
Metro Manila
08.2022 - Current
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all rules, regulatory requirements and industry standards when scheduling travel arrangements.
Home Advisor
EverisePhilippines Inc.
Metro Manila
08.2021 - 04.2023
- Implemented a user-friendly scheduling system to streamline appointment bookings and improve overall time management practices among staff members.
- Facilitated communication between homeowners and contractors throughout each project phase, ensuring timely completion without compromising quality standards.
- Developed a comprehensive understanding of various home improvement services, enabling the provision of knowledgeable recommendations to clients.
- Collaborated with team members to develop strategies for improving overall service quality and customer retention rates.
Banking Specialist
SECURITY BANK CORPORATION
Metro Manila
04.2018 - 05.2021
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Presented products and services to customers using in-depth knowledge to answer questions.
Banking Operations Specialist (CitiBank)
Convergys Philippines Inc.
Metro Manila
10.2015 - 03.2018
- Assisted customers with account set-up and maintenance, ensuring accurate and up-to-date records at all times.
- Facilitated clear communication between departments to resolve issues promptly and foster team collaboration.
- Improved risk management with diligent monitoring of financial transactions for potential fraud or suspicious activity.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Championed a customer-centric approach within the branch, consistently prioritizing clients'' needs when making decisions or offering solutions.
Education
Bachelor of Science - Business Administration And Management
Centro Escolar University
04.2015
High School Diploma -
Mountain Province General Comprehensive High School
06.2004
Skills
Strong communication skills
Travel research
Exceptional customer service
Client relationship building
Travel arrangements
Global travel experience
Administrative tasks
Documentation preparation
Retail sales
Interpersonal communications
Company branding
Reservations management
Languages
English
Filipino
Basic knowledge of Mandarin
Korean
Spanish
Extra Curricular Activities
Everise Cares Gift-Giving Program, Participated in a gift-giving program for Everise Cares beneficiaries from GRACES., Swimming, Photography, Mountain Hiking, Scuba diving, Coffee shop hopping
Personal Information
Timeline
Travel Consultant
Everise Philippines Inc.
08.2022 - Current
Home Advisor
EverisePhilippines Inc.
08.2021 - 04.2023
Banking Specialist
SECURITY BANK CORPORATION
04.2018 - 05.2021
Banking Operations Specialist (CitiBank)
Convergys Philippines Inc.
10.2015 - 03.2018
Bachelor of Science - Business Administration And Management
Centro Escolar University
High School Diploma -
Mountain Province General Comprehensive High School
Accomplishments
- Cross-trained on the agency manager's tasks and responsibilities and was entrusted to handle all duties when that individual was unavailable.
- Documented and resolved issues which led to a loyal customer.
- Has been the top booking agent since 2022 due to exceptional service and customer relationship building skills.
Affiliations
- Global customer experience company
Interests
Travelling local places and different countries
Physical Fitness & Wellness
Reading
Music Volleyball
Fishing (Summertime holiday)
Photography and creative expression
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeGig WorkPart TimeWork Location
RemoteImportant To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsWork from home optionFlexible work hoursQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
Microsoft Office Suite, Google Workspace, PDF Tools
Excel (Advanced)
Adobe Creative Suite, Canva
Microsoft Teams, Jira,
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