Summary
Overview
Work History
Education
Skills
Languages
Extra Curricular Activities
Personal Information
Timeline
Accomplishments
Affiliations
Interests
Work Availability
Work Preference
Quote
Software
BusinessDevelopmentManager
Zandise Nonalee Ayan

Zandise Nonalee Ayan

Financial Travel Advisor, Client Relationship Manager
Pasig city

Summary

As professional advisor, deeply committed to delivering actionable insights and fostering collaborative environments. Extensive experience in strategic planning and conflict resolution ensures impactful contributions to team success. Known for adaptability and results-driven approach, excelling in problem-solving and relationship management.

Overview

10
10
years of professional experience

Work History

Travel Consultant

Everise Philippines Inc.
Metro Manila
08.2022 - Current
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Kept abreast of all rules, regulatory requirements and industry standards when scheduling travel arrangements.

Home Advisor

EverisePhilippines Inc.
Metro Manila
08.2021 - 04.2023
  • Implemented a user-friendly scheduling system to streamline appointment bookings and improve overall time management practices among staff members.
  • Facilitated communication between homeowners and contractors throughout each project phase, ensuring timely completion without compromising quality standards.
  • Developed a comprehensive understanding of various home improvement services, enabling the provision of knowledgeable recommendations to clients.
  • Collaborated with team members to develop strategies for improving overall service quality and customer retention rates.

Banking Specialist

SECURITY BANK CORPORATION
Metro Manila
04.2018 - 05.2021
  • Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
  • Maintained excellent client relations, resulting in increased referrals and repeat business.
  • Increased customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
  • Presented products and services to customers using in-depth knowledge to answer questions.

Banking Operations Specialist (CitiBank)

Convergys Philippines Inc.
Metro Manila
10.2015 - 03.2018
  • Assisted customers with account set-up and maintenance, ensuring accurate and up-to-date records at all times.
  • Facilitated clear communication between departments to resolve issues promptly and foster team collaboration.
  • Improved risk management with diligent monitoring of financial transactions for potential fraud or suspicious activity.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Championed a customer-centric approach within the branch, consistently prioritizing clients'' needs when making decisions or offering solutions.

Education

Bachelor of Science - Business Administration And Management

Centro Escolar University
04.2015

High School Diploma -

Mountain Province General Comprehensive High School
06.2004

Skills

Strong communication skills

Travel research

Exceptional customer service

Client relationship building

Travel arrangements

Global travel experience

Administrative tasks

Documentation preparation

Retail sales

Interpersonal communications

Company branding

Reservations management

Languages

English
Filipino
Basic knowledge of Mandarin
Korean
Spanish

Extra Curricular Activities

Everise Cares Gift-Giving Program, Participated in a gift-giving program for Everise Cares beneficiaries from GRACES., Swimming, Photography, Mountain Hiking, Scuba diving, Coffee shop hopping

Personal Information

Timeline

Travel Consultant

Everise Philippines Inc.
08.2022 - Current

Home Advisor

EverisePhilippines Inc.
08.2021 - 04.2023

Banking Specialist

SECURITY BANK CORPORATION
04.2018 - 05.2021

Banking Operations Specialist (CitiBank)

Convergys Philippines Inc.
10.2015 - 03.2018

Bachelor of Science - Business Administration And Management

Centro Escolar University

High School Diploma -

Mountain Province General Comprehensive High School

Accomplishments

  • Cross-trained on the agency manager's tasks and responsibilities and was entrusted to handle all duties when that individual was unavailable.
  • Documented and resolved issues which led to a loyal customer.
  • Has been the top booking agent since 2022 due to exceptional service and customer relationship building skills.

Affiliations

  • Global customer experience company

Interests

Travelling local places and different countries

Physical Fitness & Wellness

Reading

Music Volleyball

Fishing (Summertime holiday)

Photography and creative expression

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeGig WorkPart Time

Work Location

Remote

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefitsWork from home optionFlexible work hours

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Software

Microsoft Office Suite, Google Workspace, PDF Tools

Excel (Advanced)

Adobe Creative Suite, Canva

Microsoft Teams, Jira,

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Zandise Nonalee AyanFinancial Travel Advisor, Client Relationship Manager