Marlon Castro
Sales Associate
Summary
Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Works to keep and increase customer satisfaction with every phone call.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Everise Philippines Inc.
08.2022 - 11.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
ESL Online English Teacher
GunwooEdu Inc.
06.2021 - 06.2022
- Facilitated online English language classes with students from different backgrounds and cultures, promoting cultural diversity and understanding
Customer Service Representative
Genesis Marketing Solutions
03.2016 - 02.2020
- Identified customer needs and provided tailored solutions that resulted in a X% increase in sales
- Resolved customer complaints in a timely and professional manner, resulting in a X% increase in customer satisfaction ratings
Quality Assurance (Garments)
Angeles Garments Inc.
03.2012 - 12.2016
- Developed and maintained quality assurance processes that improved product quality and customer satisfaction by X%
Bartender
Wako Japanese Family KTV and restaurant
01.2008 - 12.2015
- Correctly interpreted customer orders and prepared drinks according to the establishment's standards
- Provided bar staff with training and guidance, resulting in improved customer service standards
Bartender
Sanbyaku Pub and Restaurant
12.1996 - 01.2000
- Greeted customers in a friendly and professional manner
- Correctly interpreted customer orders and prepared drinks according to the establishment's standards
- Upsold additional drinks and food items to customers, increasing overall sales by X%
- Maintained a well-stocked bar by regularly checking inventory and placing orders for supplies
Waiter
Star Express Managenent
5 1991 - 10.1996
- Greeted customers in a friendly and professional manner
- Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers
Education
Bachelor of Arts - Major in English
University of The East
Manila, Metro Manila, Philippines 04.2001 -
High School Diploma -
San Sebastian College
Manila, Metro Manila, Philippines 04.2001 -
Skills
Communication Skills
Ability to Work in a Team
Ability to Work Under Pressure
Effective Time Management
Contact Information
Benilda Cloma
Contact Number 09949285753
Gilbert Castro
Contact Number 09923018704
Jandurc Cloma
Contact Number 09931797208
I hereby certify that all of the information on this resume is correct
Marlon Lopez Castro
Timeline
Customer Service Representative
Everise Philippines Inc.
08.2022 - 11.2024
ESL Online English Teacher
GunwooEdu Inc.
06.2021 - 06.2022
Customer Service Representative
Genesis Marketing Solutions
03.2016 - 02.2020
Quality Assurance (Garments)
Angeles Garments Inc.
03.2012 - 12.2016
Bartender
Wako Japanese Family KTV and restaurant
01.2008 - 12.2015
Bachelor of Arts - Major in English
University of The East
04.2001 -
High School Diploma -
San Sebastian College
04.2001 -
Bartender
Sanbyaku Pub and Restaurant
12.1996 - 01.2000
Waiter
Star Express Managenent
5 1991 - 10.1996