Summary
Overview
Work History
Education
Skills
Contact Information
I hereby certify that all of the information on this resume is correct
Timeline
SalesAssociate
Marlon Castro

Marlon Castro

Sales Associate

Summary

Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Works to keep and increase customer satisfaction with every phone call.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

Everise Philippines Inc.
08.2022 - 11.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

ESL Online English Teacher

GunwooEdu Inc.
06.2021 - 06.2022
  • Facilitated online English language classes with students from different backgrounds and cultures, promoting cultural diversity and understanding

Customer Service Representative

Genesis Marketing Solutions
03.2016 - 02.2020
  • Identified customer needs and provided tailored solutions that resulted in a X% increase in sales
  • Resolved customer complaints in a timely and professional manner, resulting in a X% increase in customer satisfaction ratings

Quality Assurance (Garments)

Angeles Garments Inc.
03.2012 - 12.2016
  • Developed and maintained quality assurance processes that improved product quality and customer satisfaction by X%

Bartender

Wako Japanese Family KTV and restaurant
01.2008 - 12.2015
  • Correctly interpreted customer orders and prepared drinks according to the establishment's standards
  • Provided bar staff with training and guidance, resulting in improved customer service standards

Bartender

Sanbyaku Pub and Restaurant
12.1996 - 01.2000
  • Greeted customers in a friendly and professional manner
  • Correctly interpreted customer orders and prepared drinks according to the establishment's standards
  • Upsold additional drinks and food items to customers, increasing overall sales by X%
  • Maintained a well-stocked bar by regularly checking inventory and placing orders for supplies

Waiter

Star Express Managenent
5 1991 - 10.1996
  • Greeted customers in a friendly and professional manner
  • Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers

Education

Bachelor of Arts - Major in English

University of The East
Manila, Metro Manila, Philippines
04.2001 -

High School Diploma -

San Sebastian College
Manila, Metro Manila, Philippines
04.2001 -

Skills

Communication Skills

Contact Information

Benilda Cloma

Contact Number 09949285753


Gilbert Castro

Contact Number 09923018704


Jandurc Cloma

Contact Number 09931797208

I hereby certify that all of the information on this resume is correct

Marlon Lopez Castro

Timeline

Customer Service Representative

Everise Philippines Inc.
08.2022 - 11.2024

ESL Online English Teacher

GunwooEdu Inc.
06.2021 - 06.2022

Customer Service Representative

Genesis Marketing Solutions
03.2016 - 02.2020

Quality Assurance (Garments)

Angeles Garments Inc.
03.2012 - 12.2016

Bartender

Wako Japanese Family KTV and restaurant
01.2008 - 12.2015

Bachelor of Arts - Major in English

University of The East
04.2001 -

High School Diploma -

San Sebastian College
04.2001 -

Bartender

Sanbyaku Pub and Restaurant
12.1996 - 01.2000

Waiter

Star Express Managenent
5 1991 - 10.1996
Marlon CastroSales Associate