Charisma Billones
Quezon City, Metro Manila
Summary
Experienced in providing top-notch customer service with focus on resolving issues quickly and maintaining satisfaction. Excellent communication skills paired with friendly, approachable manner ensure positive interactions. Thrives in fast-paced environments and adept at multitasking to handle various customer queries efficiently.
Overview
12
12
years of professional experience
Work History
Team Leader
Everise Philippines
12.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Customer Care Representative
Global Solutions Inc
09.2019 - 12.2024
- Handled customer grievances effectively.
- Refilled mail order prescriptions.
- Distributed identification cards and plan papers.
- Assisted in selecting appropriate healthcare plans, tailored to individual needs.
- Guided members in effective web portal navigation.
- Processed claims efficiently.
- Process and resolve billing concerns promptly.
- Facilitated communication among Prescribers, Pharmacists, and Insurance Benefits Verification team as required.
- Calculated prescription price estimates.
- Clarified the phases of Medicare Coverage for member understanding.
Accounting Staff
GENEROUS and JOYOUS VENTURES INC.
08.2018 - 07.2019
- Managed petty cash disbursements.
- Validated accuracy of sales invoices against delivery receipts.
- Handled verification and issuance of payment checks to suppliers.
- Managed distribution of funds effectively.
- Coordinated with external auditors during annual reviews, facilitating a transparent and efficient audit process.
- Managed accounts payable and receivable, ensuring timely settlement of invoices and maximizing cash flow.
Administrative Assistant
VDC CONTRACTORS INC.
06.2013 - 08.2018
- Delivered administrative support to the Sales Department.
- Onboarded employees with comprehensive training.
- Enforced policy adherence by notifying employees of infractions.
- Tracked weekly personnel attendance.
- Generated detailed account statements for client submission.
- Ensured timely collection resolution.
- Organized efficient scheduling workflows.
- Ensured timely generation of billing documentation.
- Processed billing in accordance with Managing Directress's guidelines.
- Managed petty cash distribution and reconciliation.
Education
Bachelor of Science - Information Technology
OUR LADY OF LOURDES TECHNOLOGICAL COLLEGE
Quezon City, Metro Manila, Philippines04-2008
Skills
- Teamwork
- Creativity
- Leadership
- Work ethic
- Communication
- Time Management
- Adaptability
- Problem Solving
- Attention to detail
Accomplishments
- Temp. Supervisor (Oct.2024 - Present)
- Temp. Trainer (June 2022 - Dec.2023)
- TOP AGENT (Continuum Solutions Inc.) Sy: 2021-2022
Timeline
Team Leader
Everise Philippines
12.2024 - Current
Customer Care Representative
Global Solutions Inc
09.2019 - 12.2024
Accounting Staff
GENEROUS and JOYOUS VENTURES INC.
08.2018 - 07.2019
Administrative Assistant
VDC CONTRACTORS INC.
06.2013 - 08.2018
Bachelor of Science - Information Technology
OUR LADY OF LOURDES TECHNOLOGICAL COLLEGE
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