Sarah Joy Bautista
Experienced Customer Service Representative/Admin Assistant
Batangas City
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 2 years of experience providing quality administrative support to clients.
Overview
4
4
years of professional experience
Work History
General Virtual Assistant
Formonix Limited
2024.05 - Current
- Enhanced client satisfaction by providing exceptional customer service through prompt and professional email correspondence.
- Safeguarded sensitive information with discretion when dealing with confidential matters involving clients or company personnel.
- Supported project management with task delegation, progress tracking, and deadline monitoring to ensure timely completion.
Email Support Representative
TaskUs
2024.01 - 2024.05
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
Health Concierge
Concentrix
2023.08 - 2023.12
- Coordinated care between multiple departments for seamless transitions and optimal patient support.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Resolved conflicts and addressed concerns promptly, fostering a positive environment for patients and staff alike.
Healthcare Customer Service Representative
ResultsCX
2022.08 - 2023.07
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Education
Bachelor of Science - Secondary Education
Ema Emits College of The Philippines
Pinamalayan, Oriental Mindoro, Philippines 2001.04 -
Skills
Appointment Scheduling
E-commerce Support
Customer Service
Data Entry
Fast Learner
Adaptability and Flexibility
Reliability
Problem-solving abilities
Multitasking Abilities
Customer relations and communications
Timeline
General Virtual Assistant
Formonix Limited
2024.05 - Current
Email Support Representative
TaskUs
2024.01 - 2024.05
Health Concierge
Concentrix
2023.08 - 2023.12
Healthcare Customer Service Representative
ResultsCX
2022.08 - 2023.07
Bachelor of Science - Secondary Education
Ema Emits College of The Philippines
2001.04 -