Jason Gonzales
San Clemente
Summary
A committed and affable customer service representative looking to use great communication skills and a love of helping clients to provide excellent customer service and build strong client connections. eager to contribute my dynamic problem-solving skills and dedication to guaranteeing client satisfaction in a team-oriented, fast-paced work environment. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
14
14
years of professional experience
Work History
General Virtual Assistant
Fleetsmarts Services
Remote
12.2022 - 06.2023
- Maintained current knowledge of company products and services.
- Processed customer orders through third-party vendors in a timely manner.
- Managed calendars, emails, and phone calls to ensure timely responses.
- Maintained a database of contact information for clients, vendors, and other stakeholders.
- Generated spreadsheets for tracking customer sales activity.
- Provided administrative support such as data entry, filing, scanning, photocopying.
- Developed and maintained detailed client records and confidential files.
- Conducted online research to identify potential new customers or leads.
- Scheduled appointments and meetings with clients.
- Compiled information from various sources into organized formats suitable for analysis.
- Maintained a database of client information including contact details, preferences.
- Analyzed customer feedback surveys to identify areas needing improvement in service delivery.
Customer Service Representative/ Healthcare
EXL Philippines
Quezon City
02.2022 - 12.2022
- Claims Processing: Handle and process medical claims in an efficient manner, making sure they are accurate and compliant with regulations
- Examine and evaluate claim paperwork, confirm eligibility, and ascertain whether disability claims are covered
- Documentation and Record-Keeping: Keep thorough, well-organized records of all correspondence, claims, and disability cases
- Maintain patient confidentiality while making sure paperwork conforms with organizational and regulatory requirements
- Liaison and Communication: Act as a point of contact for patients, insurance companies, and healthcare providers with reference to the status, settlement, and benefits of disability claims
- Clearly and sympathetically convey complicated information to all relevant parties in an effective manner
- Problem Solving: Look into and swiftly and professionally settle any claims inconsistencies or disagreements
- In order to handle problems and stop them from happening again, collaborate with clients, internal teams, and outside organizations in order to find a quick solution.
Advance Account Support Specialists
Inspiro/Dish Network
Mandaluyong City
08.2016 - 03.2021
- Provided exceptional customer service by promptly addressing inquiries and resolving complaints resulting in a 95% customer satisfaction rate
- Utilized CRM software to manage customer accounts, resulting in a 20% increase in sales and customer retention
- Trained new customer service representatives on company policies and procedures resulting in a 75% reduction in training time.
Customer Sales Representative
TSD Global INc.
Taguig City
09.2009 - 07.2016
- Develop relationships with potential clients and identify their needs
- Present our services and demonstrate how they can satisfy clients' needs
- Follow up with clients and handle objections or concerns they might have
- Achieve sales goals on a monthly and quarterly basis
- Maintain accurate records of sales and prospecting activities.
Education
Frontend Web Development - Web Development
Kodego
Online11-2023
Bachelor of Science - Mathematics
Polytechnic University of The Philippines
Manila, Philippines05-2007
Skills
- Excellent communication skills
- Strong problem-solving skills
- Customer service
- Claims processing
- Documentation and record-keeping
- Liaison and communication
- Problem-solving
- CRM software
- Sales
- Relationship building
- Needs identification
- Objection handling
- Sales goal achievement
- Record keeping
- Online research
- Calendar Management
- Appointment Scheduling
- File Organization
- Spreadsheet Management
- Customer Support
- Database Maintenance
- Meeting Scheduling
- Document Preparation
- Invoicing and Billing
Timeline
General Virtual Assistant
Fleetsmarts Services
12.2022 - 06.2023
Customer Service Representative/ Healthcare
EXL Philippines
02.2022 - 12.2022
Advance Account Support Specialists
Inspiro/Dish Network
08.2016 - 03.2021
Customer Sales Representative
TSD Global INc.
09.2009 - 07.2016
Frontend Web Development - Web Development
Kodego
Bachelor of Science - Mathematics
Polytechnic University of The Philippines
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