Annalyn Manio
La Trinidad
Summary
Proven expertise in customer support and file organization, demonstrated through impactful roles at Primetime Sports Apparel and Intercontinental Hotels Group. Excelled in enhancing client satisfaction and streamlining operations, showcasing exceptional analytical thinking and a commitment to excellence. Achieved notable improvements in business efficiency and client relations by leveraging key skills in document preparation and appointment scheduling.
Overview
17
17
years of professional experience
Work History
General Virtual Assistant
Primetime Sports Apparel
03.2021 - Current
- Facilitated smooth business operations by maintaining and updating accurate records of company documents and files.
- Coordinated logistics such as shipping materials or products domestically internationally maintaining close communication carriers vendors throughout process.
- Enhanced client satisfaction by providing exceptional customer service through prompt and professional email correspondence.
- Safeguarded sensitive information with discretion when dealing with confidential matters involving clients or company personnel.
- Streamlined communication by managing and organizing client emails, ensuring timely responses and proper prioritization.
- Demonstrated adaptability flexibility when managing multiple priorities shifting deadlines adjusting work plans accordingly meet evolving needs.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
Reservations Sales Specialist
Intercontinental Hotels Group, Ihg
10.2007 - 03.2019
- Maintained strong relationships with clients, ensuring repeat business and positive referrals.
- Contributed to overall sales strategy by providing input on target markets, seasonal promotions, and product development ideas based on customer feedback.
- Managed group reservations effectively, coordinating logistics for events such as weddings or conferences with attention to detail.
- Ensured data accuracy within reservation system by regularly reviewing entries and updating information as needed.
Education
Bachelor of Science - Accountancy
University of The Cordilleras
Baguio City, Province Of Benguet, Philippines10-1997
Skills
- Customer Support
- File Organization
- Invoicing and Billing
- Document Preparation
- Invoice Processing
- Analytical Thinking
- Data Entry
- Purchasing
- Appointment Scheduling
Traveling, crafts, writing, taking care of pets
Given time, I love going on trips either locally or overseas.
Overseas travels consist of just getting on a plane with not much of a plan and just wing it while there. I don't like organized group tours as they only choose tourist spots with no time to explore in depth. I prefer to discover tourist spots and some hidden local gems on my own.
Local travels consist of just going back to my hometown (village) and walk around places I used to walk around until my teens, going to nearby hike trails, joining fun runs, I also sometimes just get on a bus and go on an overnight trip to other provinces just to sight see.
I dab around creating resin knick knacks and wire wrapping jewelry.
I write stories on a free online platform.
My family has 10 cats total as of right now. I mostly help out in cleaning after them and just watching them being themselves. Bulk of financial responsibility for them which is not a small thing is mine but I am not complaining.
Timeline
General Virtual Assistant
Primetime Sports Apparel
03.2021 - Current
Reservations Sales Specialist
Intercontinental Hotels Group, Ihg
10.2007 - 03.2019
Bachelor of Science - Accountancy
University of The Cordilleras
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