Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Mariah Therese Pagtalunan

General Virtual Assistant
Porac, Province of Pampanga

Summary

Professional with strong track record in virtual assistance roles. Expertise in managing administrative tasks, client communications, and scheduling. Known for effective collaboration and adaptability, ensuring seamless support in dynamic environments.

Overview

9
9
years of professional experience

Work History

General Virtual Assistant

Australian Online Fitness Coach
10.2023 - 09.2025
  • Maintained a well-organized calendar system to keep track of deadlines, events, and appointments for optimal time management.
  • Enhanced client satisfaction by providing exceptional customer service through prompt and professional chat and SMS correspondence.
  • Managed social media accounts for increased brand visibility, engagement and growth across multiple platforms.
  • Contributed to financial management by invoicing clients promptly and accurately while tracking expenses for budgeting purposes.
  • Supported project management with task delegation, progress tracking, and deadline monitoring to ensure timely completion.
  • Ensured data accuracy by performing thorough proofreading of documents before submission or distribution.
  • Assisted in content creation for Instagram posts, newsletters and marketing materials to expand company outreach.
  • Streamlined communication by managing and organizing client messages (Chat, SMS and email), ensuring timely responses and proper prioritization.
  • Improved workflow by conducting research on various topics for the benefit of the team and clients.
  • Increased team efficiency by scheduling appointments, meetings, and conference calls for multiple executives.
  • Managed CRM input, exports and clean up.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Sales Virtual Assistant

Australian Credit Repair Company
09.2022 - 08.2024
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Elevated client experience by providing timely customer support via phone calls, emails, and SMS platforms.
  • Maintained a well-organized database system for improved information accessibility in daily operations.
  • Contributed to company growth by identifying business opportunities through lead generation activities.
  • Assisted in the recruitment process through candidate screening, interview scheduling, and onboarding support.
  • Improved client engagement by creating and managing content on social media platforms, expanding online presence.
  • Safeguarded sensitive information with discretion when dealing with confidential matters involving clients or company personnel.
  • Established administrative work procedures to track staff's daily tasks.
  • Maintained a well-organized calendar system to keep track of deadlines, events, and appointments for optimal time management.
  • Managed CRM input, exports and clean up.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Customer Service Virtual Assistant

Chinese Retail Online Shop
02.2021 - 08.2022
  • Elevated client experience by providing timely customer support via phone calls and emails,.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Financial Advisor

BDO Life
10.2019 - 01.2021
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
  • Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
  • Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
  • Analyzed clients'' risk tolerance levels, developing customized investment portfolios that aligned with their personal objectives.

Customer Service Representative

PayPal
05.2016 - 12.2018
  • Conducted regular audits of resolved cases to ensure compliance with regulatory requirements and company standards.
  • Established best practices for handling escalated disputes, resulting in more streamlined resolutions and enhanced team performance.
  • Managed high-profile dispute cases, ensuring thorough investigation and timely resolution for client satisfaction.
  • Increased customer satisfaction rates by resolving complex disputes in a timely manner.
  • Used sound judgment and available resources to make well-informed decisions for case approval or denial.

Education

Bachelor of Arts - Mass Communication Major in Broadcasting

Bulacan State University
City Of Malolos, Bulacan
04.2001 -

Skills

Customer support

Calendar management

Online research

Spreadsheet management

Appointment scheduling

Basic graphic design

File organization

Report preparation

CRM management

Invoicing and billing

E-commerce support

Email management

Social media updating

Customer service

Meeting scheduling

Content creation

Verbal and written communication

Lead generation

Excel spreadsheets

Administrative support

Office administration

Order placement

Administrative background

Software

Calendly

GoHighLevel

HubSpot

HubStaff

Canva

Trainerize

Stripe

Fireflies

Loom

ChatGPT

Timeline

General Virtual Assistant

Australian Online Fitness Coach
10.2023 - 09.2025

Sales Virtual Assistant

Australian Credit Repair Company
09.2022 - 08.2024

Customer Service Virtual Assistant

Chinese Retail Online Shop
02.2021 - 08.2022

Financial Advisor

BDO Life
10.2019 - 01.2021

Customer Service Representative

PayPal
05.2016 - 12.2018

Bachelor of Arts - Mass Communication Major in Broadcasting

Bulacan State University
04.2001 -

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Mariah Therese PagtalunanGeneral Virtual Assistant