Zhaina Karylle Carbonell
General Virtual Assistant | Client Care & CRM Specialist
Davao City,Davao del Sur
Summary
Detail-oriented General Virtual Assistant specializing in client care and CRM systems, with strong experience in administrative support and workflow optimization. Skilled in scheduling, email management, data entry, and streamlining communication to enhance operational efficiency and customer satisfaction. Tech-savvy and highly adaptable, with a strong commitment to continuous learning and professional growth. Known for reliability, initiative, and delivering results in fast-paced virtual environments.
Overview
3
3
years of professional experience
Work History
General Virtual Assistant
Lava Automation
Davao City (Remote)
09.2024 - Current
- Served as the first point of contact for clients via phone, email, and text communication.
- Managed CRM input, exports and clean up.
- Maintained a well-organized calendar system to keep track of deadlines, events, and appointments for optimal time management.
- Supported long-term care insurance specialist with client follow-ups and administrative tasks.
- Managed filing system, entered data and completed other clerical tasks.
Appointment Setter
SPLACE
Davao City, Province Of Davao Del Sur, Philippines (Remote)
10.2023 - 07.2024
- Set appointments with salespeople and potential customers.
- Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Initiated high amount of out-bound daily calls to introduce customers to products and services offered.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
Technical Support Representative
Teleperformance Philippines
Davao City, Province Of Davao Del Sur, Philippines
06.2023 - 09.2023
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
BBA - Business Economics
University of Mindanao
Davao City 05.2001 -
Skills
Customer support
Calendar management
Online research
Appointment scheduling
CRM management
Email management
Tools And Proficiency
- ActiveCampaign (CRM)
- Slack
- Hubstaff
- Microsoft Office Suite
- Google Workspace
- Canva
- Outlook
- Ring Central
- Zoom
- AI Productivity Tools
Timeline
General Virtual Assistant
Lava Automation
09.2024 - Current
Appointment Setter
SPLACE
10.2023 - 07.2024
Technical Support Representative
Teleperformance Philippines
06.2023 - 09.2023
BBA - Business Economics
University of Mindanao
05.2001 -