Mike Jordan Ramos
General Santos City
Summary
Qualified representative with over 13 years of experience in the BPO industry. With proven problem solving ability, dedicated management professionalism, and extensive hands-on experience.
Overview
15
15
years of professional experience
Work History
General Virtual Assistant
Brivity VA (WFH)
12.2022 - 09.2023
- Cold called leads asking if they are interested in selling or buying a house/property.
- Cold call apartment owners and offer them assistance to get their place rented out.
- Edited open house virtual tours videos.
- Created blog posts for the company's social media accounts.
- Edited / enhanced house pictures taking by the agents in the US.
Booking Agent
Sunrise Towing And Roadside (WFH)
02.2022 - 12.2022
- Received calls from customers needing towing or roadside assistance.
- Provided price quotations to our customers.
- Booked services with our drivers to assist our leads.
- Collaborate with other towing companies if no drivers are available.
Inside Sales Agent
Keller Williams Realty (WFH)
07.2020 - 01.2022
- Cold calling clients to see if they are looking to buy or sell their house
- Setting appointments for assigned real estate agents
- Filtering the calling list that is given.
Operations Manager
Adroit Health Group, Agentra Health Solutions, Kingdom HealthShare, One Share Health, Loomis Claims
05.2016 - 11.2019
- Overlooked operations of 6 health insurance accounts.
- Made sure agents, seniors, and supervisors were following HIPAA compliance.
- Sett up meetings with teams in the United States.
- Sending out daily, monthly and yearly reports
- Conducting interviews with applicants.
- Conducted regular performance reviews by listening to live calls, identifying areas for improvement and developing action plans to address them.
Customer Service Representative
Adroit Health Group
05.2016 - 11.2019
- Answering member inquiries about their insurance plan
- Explaining benefits
- Calling doctors and clinics to confirm members' insurance
- Setting up doctors' appointments for members
- Assisting with claims for unpaid services
Appointment Setter
Mocan Media
06.2013 - 02.2014
- Calling leads and offering surveys
- Transferring leads once they agree to take a survey.
Language Trainer
Sutherland Global Services
03.2010 - 08.2011
- Creating modules for training
- Evaluating trainees on the first and last day of class
- Teaching American culture
- Attempting to change Filipino English learning to American Standards.
Customer Service Representative
H&R Block
11.2009 - 03.2010
- Answering inquiries from customers that are about to file their taxes
- Assisting customers with tax professionals
- Sending out prepaid debit cards upon customer's request.
Collections Agent
GE Money Bank
07.2008 - 07.2009
- Collecting payments for customers that are already 2 to 3 years due on credit card debt
- Filing reports for those that do not want to make a payment
- Skip tracing customers to send out collection letters or legal documents.
Sales Representative
Xtreme Surge
- 07.2008
- Calling customers and offering beauty and sexual enhancement products
- Sending shipping requests for customers that are interested.
Education
SECONDARY EDUCATION -
Maligaya Trinity Baptist Christian Academy
Tarlac City, Tarlac01.2007
ELEMENTARY -
School Of Knowledge
Sharjah, UAE01.2002
Skills
- Customer Support
- File Organization
- Calendar Management
- Audio Transcription
- Travel Arrangements
- Meeting Scheduling
- Social Media Updating
- Multitasking and Time Management
- Fast Learner
- Customer Service
- Critical Thinking
- Clear Communication
Leadership Experience
Back in 2016 - 2019, I was an Operations Manager for one of the known centers here in General Santos City, where a few of my responsibilities are to coordinate with clients, get into meetings and handling operations for 6 campaigns. The center started out in a home based setting, where we had about 5 - 10 agents. Upon my hiring, we were able to change that from home based to a building office, from 5 - 10 agents to 60 - 80 agents in total.
References
- Chris Park, Motivated Marketing, LLC, Director of Operations, 615-997-4691, chris.m.park.75@gmail.com
- Bryan Willis, Motivated Marketing, LLC, Supervisor, bryan.m.willis@gmail.com
Timeline
General Virtual Assistant
Brivity VA (WFH)
12.2022 - 09.2023
Booking Agent
Sunrise Towing And Roadside (WFH)
02.2022 - 12.2022
Inside Sales Agent
Keller Williams Realty (WFH)
07.2020 - 01.2022
Operations Manager
Adroit Health Group, Agentra Health Solutions, Kingdom HealthShare, One Share Health, Loomis Claims
05.2016 - 11.2019
Customer Service Representative
Adroit Health Group
05.2016 - 11.2019
Appointment Setter
Mocan Media
06.2013 - 02.2014
Language Trainer
Sutherland Global Services
03.2010 - 08.2011
Customer Service Representative
H&R Block
11.2009 - 03.2010
Collections Agent
GE Money Bank
07.2008 - 07.2009
Sales Representative
Xtreme Surge
- 07.2008
SECONDARY EDUCATION -
Maligaya Trinity Baptist Christian Academy
ELEMENTARY -
School Of Knowledge
Similar Profiles
Amanda MorrisonAmanda Morrison
New Earner specialist at WFHNew Earner specialist at WFH
Christina PaigeChristina Paige
Nexrep PPL at WFHNexrep PPL at WFH
Jaedyn GibsonJaedyn Gibson
Customer Service Representative at WFHCustomer Service Representative at WFH