FLORAMIE BAHIAN
Virtual Assistant
CDOC
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, Nifty, Slack, Go High Level and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
General Virtual Assistant
High Performance Ads
01.2022 - 01.2023
- Supported project management with task delegation, progress tracking, and deadline monitoring to ensure timely completion.
- Facilitated smooth business operations by maintaining and updating records of company documents and files.
- Streamlined communication by managing and organizing client emails, ensuring timely responses and proper prioritization.
- Maintained a well-organized calendar system to keep track of deadlines, events, and appointments for optimal time management.
- Managed CRM automation, funnels and customer support.
- Conferred with customers by telephone, chat or email to provide information.
Customer Service Representative
Teleperformance Philippines
01.2018 - 01.2022
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Education
Bachelor of Science in Technology Communication Management -
University of Science And Technology of Southern Philippines
01.2014 - 04.2018
Skills
Problem Solvingundefined
Timeline
General Virtual Assistant
High Performance Ads
01.2022 - 01.2023
Customer Service Representative
Teleperformance Philippines
01.2018 - 01.2022
Bachelor of Science in Technology Communication Management -
University of Science And Technology of Southern Philippines
01.2014 - 04.2018
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