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Lovely Rose Laforteza
Quezon City
Work Preference
Summary
Experienced in customer service, client care, debt negotiation, and virtual assistance. Proven ability to communicate effectively, organize tasks efficiently, and multitask in fast-paced environments. Background in managing client relationships and administrative tasks enhances detail orientation and adaptability. Strong qualifications for roles in virtual assistance with a focus on professionalism and results.
Overview
2
2
years of professional experience
Work History
General Virtual Assistant
Legal Support Help
05.2026 - 06.2026
- Reception (call, sms, chat, email support)
- Setting up appointments and calendar management
- Email and file management
- Client communication such as intake of potential clients
- Gathering and organizing intake information and documents
- Drafting and sending templated correspondence such as letter of representation
- Insurance communication such as opening of claim
- Obtaining case related information and documents such as police report, policy limits
- Medical provider communication such as request and follow-up medical records and bills, and balance verification
- Completing case checklist
- With background in Filevine CMS navigation
- Drafting Initiatory Pleadings such as Complaints, Summons, and Civil Case Cover Sheet
- Drafting Written Discovery such as Request for Admission, Request for Production, Special Interrogatories, Notice of Deposition, Notice of Deposition and Request for Production (Combined), Proof of Service
- Filing and Serving Legal Documents such as Complaints and Summons, Written Discovery and Motion
- Saving of Documents from E-filing and Odyssey Portals
- Direct Communication with the client regarding Discovery Responses
- Calendaring Hearings, CMC, and other events related to the legal proceedings.
- Drafting medical chronology and summary
- Computing bill itemization
- Mileage computation
- Drafting demand letter using different templates
- Organizing the demand packet
- Drafting the net sheet
- Auditing cases in both pre-litigation and litigation status
- And all other general admin tasks that may be assigned (e.g. research, online purchasing, flight and accommodation booking, and the like)
Client Care Specialist & Debt Negotiator
Debt Aid Consulting International
05.2025 - 05.2026
- Serves as the primary point of contact for clients, providing professional and empathetic support throughout their repayment journey.
- Assists in managing repayment programs, delivering timely updates, and offering tailored financial solutions.
- Builds strong client relationships through effective communication, organization, and problem-solving, contributing to overall client satisfaction and successful debt resolution outcomes.
- Worked directly with creditors, collection agencies and law firms to negotiate manageable repayment plans for clients facing financial difficulties.
- Applied strong communication, empathy, and negotiation skills to reduce financial stress for clients while supporting debt recovery for credit cards, student loans, and other obligations.
Outbound Customer Service Representative
Concentrix
03.2024 - 05.2025
- Handled outbound calls to customers with overdue accounts, assisting them in resolving balances while maintaining credit standing.
- Delivered empathetic and professional customer support by understanding financial situations and offering suitable repayment solutions.
- Strengthened communication, negotiation, and problem-solving skills in a high-volume financial environment.
- Top Quality Performer (3rd month) – Achieved an outstanding average score of 3.47
- Executive Recognition – I was given the opportunity to be side-barged by a Senior Executive specializing in Customer Experience, Business Transformation, and Operational Excellence.
- Trained in an additional product to expand expertise
- Supporting Change – Recognized with the 'Leading-Change' award for assisting in the launch of a new project.
Junior Versatile VA Inter to Admin VA
Lucid Achievements
01.2023 - 08.2023
- Supported various administrative and virtual assistant tasks during internship exposure.
- Assisted in basic operations, communication tasks, and workflow organization while gaining foundational experience in virtual assistance, task management, and remote work tools.
- Managed and updated SOPs to improve workflow efficiency and consistency.
- Monitored team performance, daily quotas, and productivity levels while ensuring operational targets were met.
- Assisted in onboarding and offboarding clients and team members, coordinated with clients, provided updates to leadership, and supervised daily team activities, including time tracking and performance monitoring.
On-call Event Staff
Worldbex Services International Inc.
02.2023
- Supported large-scale events by assisting and ushering clients and attendees, enhancing overall event flow.
- Facilitated smooth entry processes and maintained order while delivering exceptional customer service, contributing to positive event experiences.
Education
Bachelor of Technology - Print Media Technology
Technological University of the Philippines
Manila03-2024
Bachelor's - Graphics Technology, Architecture Technology
Technological University of the Philippines
Manila06-2023
Skills
- Administrative Support
- Computer-Based Tasks
- CRM Systems
- HubSpot
- ForthCRM
- SmartAdvocate
- Task Management
- Accuracy
- Customer Service
- Outbound Collections
- Problem-Solving
- Verbal Communication
- Written Communication
Skills Highlights
Advanced in verbal and written communication across client-facing roles, including high-volume customer service and outbound collections, Competent in problem-solving, administrative support, and computer-based tasks in fast-paced environments, Proficient in CRM systems such as HubSpot, ForthCRM and SmartAdvocate, Expert in delivering high-quality customer service, managing multiple tasks, and maintaining accuracy
Interesting Facts
- I like watching anime
- I have a niche & designer perfume collection
- I love playing games with my friends to release stress
Writing Skills
Advanced
Languages
- English
- Filipino
Tools And Applications
Teams, Slack, GMeet, Zoom, Telegram, WhatsApp, SmartAdvocate, HubSpot, ForthCRM, Vonage, Avaya, JustCall, Cox, RingCentral, GDrive, SharePoint, DropBox, MS Word, Excel, ILovePDF, Google Docs, Google Sheet, Wix, Calendly, QuickBooks, Citrix, Clockify
Communication Skills
Advanced
Timeline
General Virtual Assistant
Legal Support Help
05.2026 - 06.2026
Client Care Specialist & Debt Negotiator
Debt Aid Consulting International
05.2025 - 05.2026
Outbound Customer Service Representative
Concentrix
03.2024 - 05.2025
On-call Event Staff
Worldbex Services International Inc.
02.2023
Junior Versatile VA Inter to Admin VA
Lucid Achievements
01.2023 - 08.2023
Bachelor of Technology - Print Media Technology
Technological University of the Philippines
Bachelor's - Graphics Technology, Architecture Technology
Technological University of the Philippines