Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Kathleen Clemente

Kathleen Clemente

Efficient General Virtual Assistant
Naga City

Summary

Accomplished professional with a strong background in communication and customer service. Exceptional multitasking abilities and proficiency in data entry. Known for promoting teamwork and collaboration to enhance operational efficiency and ensure client satisfaction. Dedicated to ongoing growth and success, excelling in fast-paced settings with a positive outlook.

Overview

2026
2026
years of professional experience
2002
2002
years of post-secondary education
1
1
Certification

Work History

General Virtual Assistant

PRoVA
  • Maintained a well-organized calendar system to keep track of deadlines, events, and appointments for optimal time management.
  • Enhanced client satisfaction by providing exceptional customer service through prompt, professional email correspondence.
  • Managed social media accounts for increased brand visibility, engagement, and growth across multiple platforms.
  • Streamlined communication by managing and organizing client emails, ensuring timely responses, and proper prioritization.
  • Demonstrated adaptability and flexibility when managing multiple priorities, shifting deadlines, and adjusting work plans accordingly to meet evolving needs.
  • Facilitated smooth business operations by maintaining and updating accurate records of company documents and files.
  • Handled travel arrangements, including booking flights, accommodations and transportation services
  • Collaborated effectively with cross-functional teams to achieve common goals, and complete projects efficiently.
  • Completed business correspondence and data entry.

Cashier

Light Rail Transit Authority
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Computer Operator

Light Rail Transit Authority
  • Generated reports covering details about data, system operation, and error monitoring.
  • Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
  • Maintained spreadsheets of data across multiple systems.
  • Reacted calmly during times of highly stressed or emergency situations.

Clerk Processor

Light Rail Transit Authority


  • Developed strong working relationships with colleagues to foster a positive work environment.
  • Maintained strict confidentiality while handling sensitive information and documentation.
  • Improved document organization by implementing an efficient filing system.
  • Demonstrated attention to detail when reviewing documents for errors or discrepancies.
  • Provided exceptional customer service through clear communication and prompt resolution of issues.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Municipal Councilor

LGU-Ragay
05.2019 - 06.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations or environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning, and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • I paid attention to detail while completing assignments.
  • Organized, detail-oriented, and possessing a strong work ethic.
  • Review and craft proposed legislation, advocating for policies that positively impact the community at large.

Education

Bachelor In Arts Major In Economics - Business Economics

Ateneo De Naga University

Skills

  • Skilled in digital tools
  • Administrative support
  • Business writing
  • Social media updating
  • Client support
  • Skilled in Microsoft Office applications
  • Internet research proficiency
  • Basic graphic design
  • Data entry
  • Content creation
  • Online marketing
  • Lead generation

Accomplishments

    I am consistent honor since highschool. Graduated with Salutatorian and received various awards particularly leadership award , service awards, conduct awardee and outstanding journalist of the year award. In college, I also a received a Dean’s Listers recognition.

    As a Municipal Councilor, I have crafted almost 30+ ordinances and 400+ resolutions. During my tenure, I have achieved significant milestone and crafted policies that have positively impacted the lives of our constituents.

Certification

Certified General Virtual Assistant ,ProVA

Timeline

Municipal Councilor

LGU-Ragay
05.2019 - 06.2025

General Virtual Assistant

PRoVA

Cashier

Light Rail Transit Authority

Computer Operator

Light Rail Transit Authority

Clerk Processor

Light Rail Transit Authority

Bachelor In Arts Major In Economics - Business Economics

Ateneo De Naga University

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Kathleen ClementeEfficient General Virtual Assistant