Robin Tolentino
Remote Business Support
Bacoor,Cavite
Summary
Detail-oriented and highly organized Virtual Assistant with over 11 years of experience providing exceptional administrative support to executives, entrepreneurs, and small businesses | Recognized for excellent multitasking abilities, strong communication skills, and a proactive approach to problem-solving | Committed to delivering high-quality work while enhancing operational efficiency and client satisfaction
Overview
11
11
years of professional experience
Work History
General Virtual Assistant
Wellness Technology Australia Pty Ltd
6 2023 - Current
- Improved executive productivity by handling day-to-day administrative tasks such as email management, scheduling appointments, and document preparation.
- Facilitated effective communication between stakeholders by serving as a liaison between production, sales, and customer support teams.
- Collaborated with internal departments to ensure seamless integration of e-commerce initiatives into overall business strategy.
- Developed strong relationships with key stakeholders, enhancing partnerships and collaboration opportunities.
- Mastered various support tools including CRM systems and live chat software to improve tracking of leads, client interactions, and overall sales management processes within the organization.
- Managed and reviewed orders to consistently meet deadlines and maintain accuracy throughout the process.
- Improved supply chain performance by optimizing logistics, inventory control, and supplier management.
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment, addressing & resolving concerns promptly.
- Delivered exceptional customer and technical support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
- Implemented new tracking systems for budgetary expenses, enabling more effective financial management.
Project Manager
Simplex Software Australia
02.2022 - 06.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified plans and resources required to meet project goals and objectives.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Tracked project progress, identified risks and took corrective action as needed.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
Business Development Officer
SPS Training & Consultancy Services, Inc.
12.2020 - 03.2022
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Developed strong relationships with key stakeholders, enhancing partnerships and collaboration opportunities.
- Demonstrated expert product knowledge during client interactions, addressing concerns confidently and offering solutions tailored specifically for them.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Conducted regular follow-ups with merchants to continue negotiations, ensured contract signing, and proper transition to onboarding activities
- Collated and analyzed partners' business performance to develop strategies that would help grow their business
- Kept accurate and updated records of account related information
- Maintained updated knowledge of company products and services
- Participated in Trade Shows and Conventions
Account Manager / Quality Management Representative
1ST Dynamic Personnel Resources, Inc.
01.2017 - 01.2020
- Operated as the lead point of contact for any and all matters specific to the clients
- Built and maintained strong, long-lasting client relationships
- Negotiated contracts and closed agreements to maximize profit
- Developed a trusted advisor relationship with key accounts, client stakeholders and executive sponsors
- Ensured the timely and successful delivery of our solutions according to client needs and objectives
- Developed new business with existing clients to exceed sales quotas
- Identified opportunities within territory and collaborated with sales teams to ensure growth attainment
- Communicated clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Delivered presentations and prepared reports on account status
- Assisted with high severity requests and issued escalations as needed
- Maintained cordial and on-going communication with the Philippine Overseas Employment Administration (POEA), Department of Foreign Affairs (DFA), and embassies
- Attended meetings and maintained good relationships with clients
- Structured, developed, implemented, and maintained Quality Assurance program and involved Operation Department to ensure compliance with quality requirements
- Monitored Quality Assurance program to determine where improvements are needed and recommending, as necessary, the appropriate corrective action
- Reviewed the organizational relationships as they affect the quality and developing proposals for improvement
- Monitored approved suppliers/subcontractors services
- Promoted Total Quality Management through formulation and deployment of quality system policies in compliance with the ISO 9001:2015 series standards
- Provided awareness training to the newly hired staff on matters pertaining to: (1) Company's rules and regulations; (2) Company's policies, and other pertinent matter
- Collated employee's appraisal reports and endorsed the said report to the CEO for comment and recommendation purposes if necessary
- Performed Internal Audit.
Owner/Travel Blogger
TheWanderLad.com
05.2018 - 04.2019
- Generated and researched ideas for posts
- Wrote, edited, and published content on website and social media
- Promoted new posts using emails, social media to alert and attract new readers
- Advocated and educated others who are interested in traveling
- Maximized site traffic by utilizing Search Engine Optimization keywords using Yoast SEO
- Invited and requested input from other bloggers and experts to give tips in maintaining a travel blog
- Monitored and responded to feedback to posts via the website, social media, or other platforms to better understand the audience
- Stayed updated on industry trends for possible opportunities to create stronger and more engaging content to attract more readers.
Marketing Officer
Sagrada Corazon Medical & Allied Services Center, Inc.
04.2013 - 07.2016
- Assisted the Marketing Director in introducing, promoting, and presenting products and services of the company
- Handled filing and retrieval of all Marketing-related documents and records
- Represented the company during client visits, gathered and relayed customer feedback to management
- Made telephone calls and in-person visits and developed clear and effective written proposals/quotations to existing and prospective clients
- Participated in Trade Shows and Conventions
- Served as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems
- Composed and edited correspondence and memoranda from dictation, verbal direction, and knowledge of departmental policies
- Prepared, transcribed, and distributed agendas and minutes of numerous meetings.
Education
Bachelor of Science - Business Administration And Management
ABE International College of Business And Accountancy
Manila, Metro Manila, Philippines 04.2001 -
High School Diploma -
Pasay City Science High School
04.2001 -
Juan Sumulong Elementary School
04.2005
Skills
Attention to Detail
Digital Proficiency
Time Management and Prioritization
Communication and Interpersonal Abilities
Proactive Problem-Solving
Adaptability to New Technologies
Client Relationship Management
- Proactive Problem-Solving
Websites
Conferences Seminars Trainings
- Cyber Safety and Data Privacy Compliance Forum, 02/21/20, AIM Conference Center, Makati City, Philippines
- Bureau Veritas ISO 9001:2015 Series Awareness Training Course, 06/17/17 - 07/01/17, Globe Maritime Training Center, 3rd Floor, Room 314, Gonzaga Building, 414 Rizal Avenue corner Carriedo, Quiapo, Manila, Philippines
- Internal Audit In-House Awareness Seminar ISO 9001:2015, 04/08/17, 1ST Dynamic Personnel Resources, Inc., 3rd Floor, JLC Building, 8 Nicanor Ramirez Street, Barangay Don Manuel, Quezon City, Philippines
- ISO 9001:2015 In-House Awareness Seminar, 04/01/17, 1ST Dynamic Personnel Resources, Inc., 3rd Floor, JLC Building, 8 Nicanor Ramirez Street, Barangay Don Manuel, Quezon City, Philippines
- BusinessCoach, Inc. Quality Business Training:"How To Start and Manage an International Recruitment Agency", 01/20/17, Unit 201, Richbelt Tower, 17 Annapolis Street, Greenhills, San Juan City, Philippines
- Quality Management System Awareness Seminar, 05/16/15, Conference Room, 5th Floor, Sagrada Corazon Medical Center, 1057 M. H. Del Pilar Street corner United Nations Avenue, Ermita, Manila, Philippines
- 60TH ISSA Convention and Trade Exhibition 2015, 04/22/15 - 04/26/15, Resorts World Convention Centre, West Ballroom, Basement 2, Sentosa, Singapore
- The Updates in Regulations and Training on the Submission of the E-form / Online Compliance Data Reporting on "Prices Charged by DOH Accredited Medical Clinics on Health Exams for Overseas Work Applicants", 09/25/14, Ona Auditorium, National Kidney Transplant Institute, Quezon City, Philippines
- Quality Customer Service in Health Care" and "Personality Enhancement and Social Graces for Healthcare Professionals", 04/26/14, STI College Taft Avenue Branch, Manila, Philippines
- Cruise Shipping Asia-Pacific 2013:"The State of the Cruise Industry in Asia: The Next Step Forward", 10/08/13 - 10/10/13, Marina Bay Sands Convention Centre, Singapore
Timeline
Project Manager
Simplex Software Australia
02.2022 - 06.2023
Business Development Officer
SPS Training & Consultancy Services, Inc.
12.2020 - 03.2022
Owner/Travel Blogger
TheWanderLad.com
05.2018 - 04.2019
Account Manager / Quality Management Representative
1ST Dynamic Personnel Resources, Inc.
01.2017 - 01.2020
Marketing Officer
Sagrada Corazon Medical & Allied Services Center, Inc.
04.2013 - 07.2016
Bachelor of Science - Business Administration And Management
ABE International College of Business And Accountancy
04.2001 -
High School Diploma -
Pasay City Science High School
04.2001 -
General Virtual Assistant
Wellness Technology Australia Pty Ltd
6 2023 - Current
Juan Sumulong Elementary School
Similar Profiles
Lina LiLina Li
Local Finance Coordintor at Veolia Water Technology (Australia) Pty LtdLocal Finance Coordintor at Veolia Water Technology (Australia) Pty Ltd
Baljit SinghBaljit Singh
Sales Representative at DXC Technology Australia Pty LimitedSales Representative at DXC Technology Australia Pty Limited
Anna DarlingAnna Darling
Group Human Resources MANAGER at Ultimate Security Australia Pty Ltd & Ultimate Cleaning Australia Pty LTDGroup Human Resources MANAGER at Ultimate Security Australia Pty Ltd & Ultimate Cleaning Australia Pty LTD