Rose Angelie Villasan
Dumarao
Summary
Proven problem-solver and customer service expert, I enhanced client satisfaction at Lead Generation and Donor Creation Inc. by mastering software systems and resolving complex issues calmly. Achieved high accuracy in transactions at Sprung Grocery, demonstrating exceptional skill in both technology and professional composure under pressure.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Lead Generation and Donor Creation Inc.
06.2023 - 11.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cashier
Sprung Grocery Store
04.2019 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science in Hospitality Management
ABE International Business College
Mabini St Iloilo City Philippines Skills
- Problem-solving skills
- Customer service
- Resolving issues
- Calm and professional under pressure
Timeline
Call Center Representative
Lead Generation and Donor Creation Inc.
06.2023 - 11.2024
Cashier
Sprung Grocery Store
04.2019 - 05.2023
Bachelor of Science in Hospitality Management
ABE International Business College
Similar Profiles
Joseph Gene Mathew SatioquiaJoseph Gene Mathew Satioquia
Assistant Operations Manager at Lead Generation and Donor Creation Inc.Assistant Operations Manager at Lead Generation and Donor Creation Inc.
Carlo FernandezCarlo Fernandez
General Manager at Lead Generation and Donor CreationGeneral Manager at Lead Generation and Donor Creation
Francis Jan InsularFrancis Jan Insular
Coach Manager at Lead Generation and Donor Creation Inc.Coach Manager at Lead Generation and Donor Creation Inc.
Sean Robert LacibalSean Robert Lacibal
Training Manager at Lead Generation and Donor CreationTraining Manager at Lead Generation and Donor Creation
RONIE BADAYOSRONIE BADAYOS
Bartender at Shangri-La's Boracay Resort & SpaBartender at Shangri-La's Boracay Resort & Spa