Sean Robert Lacibal

• Collaborated with other departments to align training programs with organizational goals and objectives.
• Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Trained new hires to perform cross-training exercises with experienced workers.
• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Organized and edited training manuals, multimedia visual aids, and other educational materials.
• Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
• Managed new employee orientation training process for more than 100 employees each year.

• Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
• Designed interactive e-learning modules for remote employees, expanding access to training resources and fostering a culture of continuous learning.
• Assessed additional needs based on training progress and collaborated with management to meet requirements.
• Trained and mentored 6 new personnel hired to fulfill various roles.

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• Enhanced team performance with consistent attainment of individual and group targets.
• Implemented feedback from supervisors to continually improve call quality and overall performance.
• Contributed to a positive work environment through active participation in team meetings, brainstorming sessions, and motivational activities.
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