Francis Jan Insular
Arcenal
Janiuay
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Coach Manager
Lead Generation and Donor Creation Inc.
01.2020 - Current
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Gained strong leadership skills by managing projects from start to finish.
- Provided professional services and support in a dynamic work environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Skilled at working independently and collaboratively in a team environment.
Campaign Manager
Lead Generation and Donor Creation Inc
05.2019 - 01.2022
- Conducted thorough post-campaign analysis to identify successes, areas for improvement, and key learnings for future initiatives.
- Streamlined campaign reporting processes, providing actionable insights for continuous improvement.
- Networked among donors and fundraised to generate money for campaign.
- Performed staff evaluations and addressed areas for improvement.
- Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.
Customer Service Representative
Avatar Technologies Inc.
05.2014 - 05.2019
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Science - Information Technology
West Visayas State University
La Paz, Iloilo City, Philippines 06.2009 - 03.2013
Skills
Managerial experience
Advanced computer proficiency
Excellent interpersonal skills
Problem-solving skills
Coaching Techniques
Spreadsheet Management
Accuracy and Attention to Detail
Microsoft Office
Microsoft Excel
Image Editing
Digital design
Image manipulation
Timeline
Coach Manager
Lead Generation and Donor Creation Inc.
01.2020 - Current
Campaign Manager
Lead Generation and Donor Creation Inc
05.2019 - 01.2022
Customer Service Representative
Avatar Technologies Inc.
05.2014 - 05.2019
Bachelor of Science - Information Technology
West Visayas State University
06.2009 - 03.2013
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