Vici Dialer
Carlo Fernandez
Bachelor Of Science In Computer Science Minor In Mathematics
Barotac Nuevo, Province Of Iloilo
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
General Manager
Lead Generation and Donor Creation
01.2020 - 01.2025
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
Account Manager/Team Leader
Avatar Technologies/Voiceless Technologies
10.2013 - 05.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Improved overall team productivity by implementing best practices in organization and time management.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Outbound Sales Representative
Avatar Technologies/Voiceless Technologies
04.2013 - 10.2013
- Increased sales revenue through strategic cold calling and lead generation activities.
- Implemented effective time management strategies, maximizing daily call volume and productivity.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Leveraged customer feedback to relay product improvement suggestions to the development team, driving continuous innovation and maintaining a competitive edge in the market.
- Drove repeat business by establishing strong rapport with clients through consistent, high-quality interactions.
- Enhanced customer satisfaction by providing comprehensive product demonstrations tailored to individual needs.
- Educated customers on product and service benefits, explaining features and answering questions.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Education
Bachelor of Science - Computer Science
Iloilo Science And Technology University
Iloilo City, Province Of Iloilo, Philippines 04.2001 -
Skills
Operations management
Customer relationship management
Team leadership
Performance improvement
Customer retention
Quality management
Effective leader
Goal setting
Client relations
Verbal and written communication
Efficient multi-tasker
Team player
Accomplishments
- Supervised team of 1000 staff members.
Software
Timeline
General Manager
Lead Generation and Donor Creation
01.2020 - 01.2025
Account Manager/Team Leader
Avatar Technologies/Voiceless Technologies
10.2013 - 05.2019
Outbound Sales Representative
Avatar Technologies/Voiceless Technologies
04.2013 - 10.2013
Bachelor of Science - Computer Science
Iloilo Science And Technology University
04.2001 -
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