Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Gene Mathew Satioquia

Iloilo City, Province Of Iloilo

Summary

Dynamic operations leader with a proven track record at Lead Generation and Donor Creation Inc., excelling in performance tracking and team building. Successfully implemented innovative programs that enhanced employee loyalty and reduced turnover, while driving revenue growth through strategic operational efficiency. Skilled in training and mentoring, fostering high productivity in diverse teams.

Overview

8
8
years of professional experience

Work History

Assistant Operations Manager

Lead Generation and Donor Creation Inc.
06.2024 - 05.2025
  • Helped team leaders and team members maintain business professionalism by coaching each on methods for delivering exceptional service to every client.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with Operations Manager in different operational issues and promotional activities.
  • Reported issues to higher management with great detail.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Trained and guided team leaders/campaign man to maintain high productivity and performance metrics.
  • Monitored daily cost, profit and revenue.
  • Trained and guided team leaders and members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Campaign Manager

Lead Generation and Donor Creation Inc
02.2020 - 05.2024
  • Organizes and directs day-to-day activities related to the operations of the campaign/s being handled
  • Escalate issues or concerns to direct supervisors in regards to campaign and agent performance.
  • Advised supervisors of campaign-related issues and helped to formulate targeted resolution plans.
  • Provides support to clients in terms of real time requests, problem resolution and reporting.
  • Provides real time reports and hourly updates.
  • Manage agents' attendance and payroll
  • Ensure that client requirements and expectations are met on a daily and weekly basis.
  • Identify root cause of any problem escalated and communicate them to appropriate point of contact.
  • Navigate systems, extract data and analyze them to improve performance.

Sales Manager

Lead Generation and Donor Creation Inc.
10.2022 - 05.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Attended industry events and conventions to explain sales opportunities.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Implemented systems and procedures to increase sales.

Campaign Coach

Lead Generation and Donor Creation Inc.
07.2018 - 10.2020
  • Impose and reinforce company policy and standing rules and regulations.
  • Promote employee satisfaction and boost team morale.
  • Manage agents' performance with designated campaign assignment, diagnose and ensure exemplary performance each day.
  • Cater to campaign assignments, concerns and escalations.
  • Appraise and develop people.
  • Conduct real-time monitoring and diagnosis to the non performing agents.

Cold Caller/ Voice Agent

Lead Generation and Donor Creation Inc.
05.2017 - 07.2018
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded contact information of customers and potential customers in internal database.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Qualified leads and set up customer appointments for outside sales team.
  • Completed daily and weekly sales reporting using assigned tools.
  • Called prospective customers in designated market area to qualify leads.

Education

Bachelor of Science - Medical Technology

Iloilo Doctor's College
Iloilo City, Province Of Iloilo, Philippines
03-2017

Skills

  • Cost analysis and savings

  • Purchasing and planning

  • Performance tracking

  • Training and mentoring

  • Team building

  • Compliance monitoring

  • Operations management

  • Operational efficiency

  • Policy enforcement

  • Procedure enhancement

  • Employee supervision

  • Staff training and development

Timeline

Assistant Operations Manager

Lead Generation and Donor Creation Inc.
06.2024 - 05.2025

Sales Manager

Lead Generation and Donor Creation Inc.
10.2022 - 05.2023

Campaign Manager

Lead Generation and Donor Creation Inc
02.2020 - 05.2024

Campaign Coach

Lead Generation and Donor Creation Inc.
07.2018 - 10.2020

Cold Caller/ Voice Agent

Lead Generation and Donor Creation Inc.
05.2017 - 07.2018

Bachelor of Science - Medical Technology

Iloilo Doctor's College

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Joseph Gene Mathew Satioquia