RACHEL RAMOS
CITY OF ANTIPOLO (Capital)
Summary
Results-driven Virtual Assistant with over 5 years in call center operations, specializing in customer support, technical assistance, and sales. Expertise in lead generation, cold calling, and appointment setting, with a focus on driving conversions. Experienced in resolving complex customer concerns and enhancing satisfaction through effective communication and relationship building.
Overview
31
31
years of professional experience
Work History
Virtual Real Estate Cold Caller/Lead Generator/Lead Manager
Journey EI
Arkansas
08.2020 - 03.2026
- Conducted outreach calls to prospective clients using CRM systems.
- Followed up with prospects and hot leads to obtain exclusives and drive new sales.
- Followed up on leads from marketing campaigns to enhance sales opportunities.
- Built rapport with potential customers through effective communication techniques.
- Maintained detailed records of client interactions and call outcomes to support sales initiatives.
- Scheduled follow-up appointments for sales representatives to facilitate client discussions.
- Provided feedback to management on customer responses and market trends.
Research and Remediation Specialist
Wells Fargo LLC
Taguig
04.2016 - 10.2019
- Collaborated with banks and financial institutions to investigate and resolve reports of fraudulent behavior.
- Assisted customers in recovering lost funds and safeguarding clients against fraudulent schemes.
- Collated evidence to prove fraudulent activities.
- Delivered advice and services aligned with procedures and performance targets, enhancing customer satisfaction.
Collections Agent/ Account Specialist
EGS/NCO GROUP/RMH Teleservices Asia Pacific,Inc
Cyberpod 3 Centris, Edsa Quezon City
08.2011 - 02.2016
Customer Svc Representative
IBM Daksh
PB Com Tower Ayala Makati
01.2006 - 01.2009
Front Desk Officer
Forest Hills Golf and Country Club
Sitio Inarawan, Cogeo Antipolo Rizal
01.1998 - 01.2002
Telecommunicator
Philippine Wireless Inc/ Pocketbell
Cubao, Quezon City
01.1995 - 01.1997
Education
AB in Mass Communications -
University of Sto. Tomas
01-1995
Sumulong Memorial High School
01-1991
Skills
- Lead generation
- Telesales techniques
- CRM software
- Relationship management
- Campaign performance
- Call monitoring techniques
- Virtual communication strategies
- Complaint resolution
- Active communication
- Adaptability
- Oral and written English proficiency
- Goal orientation
Timeline
Virtual Real Estate Cold Caller/Lead Generator/Lead Manager
Journey EI
08.2020 - 03.2026
Research and Remediation Specialist
Wells Fargo LLC
04.2016 - 10.2019
Collections Agent/ Account Specialist
EGS/NCO GROUP/RMH Teleservices Asia Pacific,Inc
08.2011 - 02.2016
Customer Svc Representative
IBM Daksh
01.2006 - 01.2009
Front Desk Officer
Forest Hills Golf and Country Club
01.1998 - 01.2002
Telecommunicator
Philippine Wireless Inc/ Pocketbell
01.1995 - 01.1997
AB in Mass Communications -
University of Sto. Tomas
Sumulong Memorial High School