ANGELA P. SUAREZ
Iloilo City,ILI
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Personable and organized with strong communication and multitasking skills, ready to excel in remote support role. Well-versed in administrative tasks and proficient in digital tools like Microsoft Office and calendar management. Committed to enhancing productivity and ensuring smooth daily operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Virtual Assistant / Real Estate Cold Caller
Real Property Management
02.2025 - 08.2025
- Conducted outbound calls to leads as an appointment setter, discussing potential property sales and qualifying prospects.
- Scheduled and confirmed appointments between interested property owners and real estate agents.
- Managed cold calling campaigns to generate qualified leads and increase conversion opportunities.
- Provided client support and follow-ups to ensure high engagement and customer satisfaction.
Customer Service Representative
Inspiro Relia
08.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier, Assistant Store In Charge
BIG BEN JEANS INC.
06.2023 - 07.2024
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
Voice Agent
LEADGEN
06.2022 - 12.2022
Education
The Bachelor of Science - Information Technology
University of Iloilo
Iloilo City proper, Iloilo City01.2016
High School - undefined
San Joaquin School of Fisheries
San Joaquin, Iloilo01.2014
Elementary - undefined
Rizal Elementary School
Iloilo City, Iloilo City01.2009
Skills
- Customer Service & Client Relations
- Cold Calling & Lead Generation
- Virtual Assistance & Remote Work Tools
- Real Estate Sales Support
- CRM & Data Management
- Inbound & Outbound Calls / Chat Support
- Time Management & Multitasking
Certification
INSPIRO ILOILO CUSTOMER SERVICE REPRESENTATIVE AND TRAINING CERTIFICATE
Languages
English
Tagalog
Hiligaynon
References
Mayrel, Salinas, 09691337958, Big Ben Jeans Inc.
PERSONAL DATA
- BORN: Oct. 24 1997
- B-PLACE: Iloilo City
- AGE: 27
- HEIGHT: 5'2
- WEIGHT: 51
- CIVIL STATUS: Single
- NATIONALITY: Filipino
- LANGUAGE: English, Tagalog, Hiligaynon
Timeline
Virtual Assistant / Real Estate Cold Caller
Real Property Management
02.2025 - 08.2025
Customer Service Representative
Inspiro Relia
08.2024 - 02.2025
Cashier, Assistant Store In Charge
BIG BEN JEANS INC.
06.2023 - 07.2024
Voice Agent
LEADGEN
06.2022 - 12.2022
High School - undefined
San Joaquin School of Fisheries
Elementary - undefined
Rizal Elementary School
The Bachelor of Science - Information Technology
University of Iloilo
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