Aprillyn Capapas
Cagayan De Oro, Province Of Misamis Oriental
Summary
Detail-oriented professional with a strong customer service and communication. Known for building positive relationships and supporting daily positive relationships and supporting daily operations with care and reliability. Eager to learn, grow, and continuously improve skills while contributing positively to a team-oriented and dynamic work environment.
Overview
7
7
years of professional experience
Work History
Real Estate Virtual Assistant - Cold Caller
Celestial VA - Service
Cagayan De Oro, Province Of Misamis Oriental, Philippines
07.2025 - Current
* Conduct outbound cold calls to homeowners, landlords, and prospects to identify potential buyers, sellers, or motivated leads.
* Maintain professional and friendly communication to build rapport with prospects.
*Set appointment of transfer qualified leads to acquisitions to customer response.
* Handle objections professionally and maintain a positive attitude during calls.
Front Office Supervisor
Duka Bay Resort, Inc.
Medina, Misamis Oriental, Philippines
04.2023 - 12.2025
- Supervised front office operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored front desk staff on customer service excellence and operational procedures.
- Implemented efficient scheduling practices to optimize staffing levels during peak seasons.
- Resolved guest inquiries and complaints, enhancing overall satisfaction and loyalty.
- Collaborated with housekeeping to ensure timely room readiness for guests and optimal cleanliness standards.
Front Office Receptionist
Duka Bay Resort, Inc.
Cagayan De Oro, Province Of Misamis Oriental, Philippines
10.2018 - 04.2023
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated reservations and maintained accurate booking records using property management systems.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Oversaw office supply inventory, ensuring availability of essential materials for daily operations.
Education
Bachelor of Science - Hotel And Restaurant Management
Christ The King College
Gingoog, Province Of Misamis Oriental, Philippines03-2016
High School Diploma -
Medina National Comprehensive High SChool
Medina, Misamis Oriental03-2011
Skills
- Customer service
- Calendar management
- Data entry
- Microsoft office
Exploring design on Pinterest and curating creative content
One of my hobbies is exploring design ideas on Pinterest and curating creative content. I enjoy researching different styles and trends, then organizing and saving ideas that inspire me. This hobby has helped me develop my creativity, attention to detail, and ability to present ideas visually, which I also apply when managing social media or creating digital content or even planning improvements for my home.