Jade Kathryn Cabaobao
Virtual Assistant
Davao City
Summary
Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.
Overview
12
12
years of professional experience
Work History
Real Estate Cold Caller
Integria Virtual Staffing
02.2024 - Current
- Cold-called homeowners to introduce real estate services
- Engaged and build rapport with potential clients.
- Assessed and qualified leads.
- Scheduled appointments for the acquisitions team.
Front Office Coordinator
ResolvedCx
11.2023 - 1 2024
- Resolved guest/tenants issues via phone, email, and chat
- Ensured satisfying stays through prompt support
- Coordinated with in-house and independent contractors to address issues.
Real Estate Cold Caller/Appointment Setter/Lead Manager/Data Scrubber/Data Entry
Rich Realty Investments
08.2020 - 05.2023
- Cold called to find seller leads
- Followed up to boost lead conversion
- Scheduled talks for property buys
- Managed data and spreadsheets, enhancing organization.
Customer Service Representative (Telco)
Sutherland Global Services
05.2019 - 03.2020
- Resolved customer billing issues, ensuring satisfaction
- Troubleshoot tech problems, providing clear solutions
- Processed and tracked payments
- Boosted sales through effective order handling.
Customer Service Representative (Telco)
Ibex Global
04.2015 - 03.2019
- Provided prompt support for TV, internet, home phone, and wireless issues
- Resolved billing, technical, order & payment issues
- Utilized strong problem-solving skills
- Processed and tracked payments
- Boosted sales through effective order handling.
Senior Agent
Global Business Solutions
01.2014 - 02.2015
- Provide expert support & guidance to agents
- Ensure calls align with integrity & company policies
- Adapt by taking over complex calls for quality service
- Coach agents with feedback for performance enhancement.
Quality Control Analyst
Global Business Solutions
08.2013 - 01.2014
- Monitored live calls for quality, ensuring standards met
- Evaluated call transfers UK-Philippines for process efficiency
- Compiled daily call quality reports for HQ insights
- Provided agent coaching based on call evaluations.
Inbound / Outbound Telemarketer
Global Business Solutions
06.2012 - 08.2013
- Exceeded 8 monthly sales targets with UK debt plans
- Boosted lead gen via effective outbound call strategy
- Handled inbound queries with professionalism
- Seamlessly transferred calls for issue resolution.
Education
Bachelor of Science -
San Pedro College
Skills
Data Entry
Lead Management
Cold Calling
Customer Service
Inbound & Outbound Calls
Negotiation
Communication
Time management
Organizational
Problem-solving
Appointment Setting
Word Processing Skills
Manage Spreadsheets
Timeline
Real Estate Cold Caller
Integria Virtual Staffing
02.2024 - Current
Front Office Coordinator
ResolvedCx
11.2023 - 1 2024
Real Estate Cold Caller/Appointment Setter/Lead Manager/Data Scrubber/Data Entry
Rich Realty Investments
08.2020 - 05.2023
Customer Service Representative (Telco)
Sutherland Global Services
05.2019 - 03.2020
Customer Service Representative (Telco)
Ibex Global
04.2015 - 03.2019
Senior Agent
Global Business Solutions
01.2014 - 02.2015
Quality Control Analyst
Global Business Solutions
08.2013 - 01.2014
Inbound / Outbound Telemarketer
Global Business Solutions
06.2012 - 08.2013
Bachelor of Science -
San Pedro College
Similar Profiles
Shawaskia ShiversShawaskia Shivers
Medical Billing Representative at Virtual Staffing SolutionsMedical Billing Representative at Virtual Staffing Solutions
SARA MEJIASARA MEJIA
Executive Assitant at Virtual StaffingExecutive Assitant at Virtual Staffing
JEFFERSON CRUZJEFFERSON CRUZ
Virtual Assistant for RentalCity at Apex Virtual StaffingVirtual Assistant for RentalCity at Apex Virtual Staffing