Jerrick Louie Codillero
Administrative Virtual Assistant
Quezon City,NCR
Summary
Highly adaptable and quick-learning professional with a strong work ethic and the ability to thrive in dynamic, fast-paced environments. Known for being dependable, receptive to feedback, and eager to take on new challenges. Demonstrates strong problem-solving skills, effective time management, and the ability to work both independently and collaboratively. Committed to continuous learning and growth, with a proven ability to quickly absorb new skills and processes to support team goals and organizational success.
Overview
6
6
years of professional experience
Work History
Real Estate Cold Caller
Fair Cash Deal
10.2024 - 05.2025
- Make outbound calls to property owners using provided call lists or CRM
- Collect key property information (condition, timeline to sell, asking price)
- Input detailed call notes and lead information into CRM (e.g., Podio, Salesforce)
- Followed up on leads generated from marketing campaigns or other sources in order to increase sales opportunities for the company.
- Established rapport with prospects quickly via telephone conversations and built trust-based relationships with them within a short period of time.
Lead Generation Cold Caller
Apex Revenue
03.2021 - 07.2024
- Make outbound calls to potential leads from provided lists
- Verify and update contact information (name, phone, email, company, etc.)
- Record accurate notes in the CRM or spreadsheet
- Meet daily call quotas and verification targets
Email Support Representative – Banking & Disputes
Teleperformance
Pasig City
06.2020 - 03.2021
- Respond to customer emails regarding account activity, transaction disputes, reversals, and redemptions
- Delivered prompt and precise responses to customer inquiries concerning bank accounts, promotions, reversals, and complaints through email support.
- Contributed to the development of junior Customer Support Representatives by providing comprehensive training and guidance.
- Ensured meticulous documentation of customer interactions, detailing queries and problems along with the corresponding resolutions.
Outbound Telesales
Teleperformance
Pasig City
02.2020 - 03.2020
- Spearheaded outbound telesales campaigns, proactively engaging customers with compelling pitches for credit card products and promotions.
- Demonstrated precision in capturing customer data, ensuring seamless entry into the company's CRM for effective mailing and billing management.
- Provided expert knowledge on product features and pricing, enhancing customer understanding and facilitating informed purchasing decisions.
- Cultivated a robust referral network by converting inbound inquiries into opportunities for cross-selling bank products and services.
Customer Service Representative
Teleperformance
Pasig City
10.2019 - 01.2020
- Addressed client service requests and issues, ensuring thorough documentation, evaluation, and resolution of customer inquiries
- Troubleshoot product malfunctions and walk customers through solutions
- Help customers with warranty claims, product registration, and returns
- Managed inbound provider inquiries with accuracy and professionalism, delivering exceptional customer service
Education
Bachelor of Science - Information Technology
AMA Computer College
Quezon City05.2014
Skills
- Computer proficiency and application learning
- Data entry expertise
- Problem resolution and conflict de-escalation
- Multi-tasking and prioritization
- Strong verbal communication skills
- Attention to detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Tagalog
Native language
English
Upper Intermediate (B2)
B2
Timeline
Real Estate Cold Caller
Fair Cash Deal
10.2024 - 05.2025
Lead Generation Cold Caller
Apex Revenue
03.2021 - 07.2024
Email Support Representative – Banking & Disputes
Teleperformance
06.2020 - 03.2021
Outbound Telesales
Teleperformance
02.2020 - 03.2020
Customer Service Representative
Teleperformance
10.2019 - 01.2020
Bachelor of Science - Information Technology
AMA Computer College
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