Pearl COSIPAG
Summary
Professional and industrious Virtual Assistant bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.
Overview
11
11
years of professional experience
Work History
SALES / APPOINTMENT SETTER / COLD CALLER
US RARE COINS and GOLD
10.2023 - Current
- Scheduled and confirmed appointments and meetings for senior management team.
- Adapted quickly to changes in company offerings or processes, ensuring seamless communication of updated information to prospective clients during outreach efforts.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
SALES / APPOINTMENT SETTER / COLD CALLER
SERENITY ESTHETICS SPA
08.2024 - 12.2024
- Acted as first point of contact and set appointments for prospective clients.
- Entered daily data in computer systems and documented office activities.
- Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
SALES / APPOINTMENT SETTER / COLD CALLER
Assurance IQ
09.2022 - 09.2023
- Scheduled and confirmed appointments and meetings for senior management team.
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
- Utilized CRM system to track and manage leads, keeping appointments organized.
VA (ADMINISTRATIVE ASSISTANT)
ZENTAI
06.2022 - 09.2023
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
SALES AND SERVICE REPRESENTATIVE
CONVERGYS/CONCENTRIX
02.2014 - 05.2022
- Monitored sales pipeline closely to identify any bottlenecks or obstacles hindering progress towards reaching quarterly targets.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
Education
Bachelor of Science - Engineering
Eastern Visayas State University
Tacloban City, Province Of Leyte, Philippines04-2015
Skills
- Script memorization
- Telephone etiquette
- Positive attitude
- Salesforce CRM
- Cold calling
- Time management
- Flexible schedule
- Client relationship management
- Clear communication
- Attention to detail
- Outbound calling
- CRM software
- Goal oriented
Timeline
SALES / APPOINTMENT SETTER / COLD CALLER
SERENITY ESTHETICS SPA
08.2024 - 12.2024
SALES / APPOINTMENT SETTER / COLD CALLER
US RARE COINS and GOLD
10.2023 - Current
SALES / APPOINTMENT SETTER / COLD CALLER
Assurance IQ
09.2022 - 09.2023
VA (ADMINISTRATIVE ASSISTANT)
ZENTAI
06.2022 - 09.2023
SALES AND SERVICE REPRESENTATIVE
CONVERGYS/CONCENTRIX
02.2014 - 05.2022
Bachelor of Science - Engineering
Eastern Visayas State University
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