Pearl COSIPAG
Summary
Dynamic and detail-oriented Virtual Assistant with a proven track record of delivering exceptional administrative support. Expertise in organizing and managing multiple tasks efficiently to enhance customer satisfaction and drive business success. Highly skilled in scheduling and adept at navigating all facets of administrative operations, ensuring seamless workflow and optimal productivity. Committed to leveraging strong organizational abilities to contribute effectively to team objectives and exceed client expectations.
Overview
11
11
years of professional experience
Work History
SALES / APPOINTMENT SETTER / COLD CALLER
US RARE COINS and GOLD
10.2023 - 05.2025
- Scheduled and confirmed appointments and meetings for senior management team.
- Adapted quickly to changes in company offerings or processes, ensuring seamless communication of updated information to prospective clients during outreach efforts.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
SALES / APPOINTMENT SETTER / COLD CALLER
SERENITY ESTHETICS SPA
08.2024 - 12.2024
- Acted as first point of contact and set appointments for prospective clients.
- Entered daily data in computer systems and documented office activities.
- Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
SALES / APPOINTMENT SETTER / COLD CALLER
Assurance IQ
09.2022 - 09.2023
- Scheduled and confirmed appointments and meetings for senior management team.
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
- Utilized CRM system to track and manage leads, keeping appointments organized.
VA (ADMINISTRATIVE ASSISTANT)
ZENTAI
06.2022 - 09.2023
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
SALES AND SERVICE REPRESENTATIVE
CONVERGYS/CONCENTRIX
02.2014 - 05.2022
- Monitored sales pipeline closely to identify any bottlenecks or obstacles hindering progress towards reaching quarterly targets.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
Education
Bachelor of Science - Engineering
Eastern Visayas State University
Tacloban City, Province Of Leyte, Philippines04-2015
Skills
- Memorization of scripts
- Experience with CRM applications
- Sales call expertise
- Attention to detail
- Effective communication
- Customer relationship development
- Adaptable work hours
- Time management
- Lead generation through calls
- Salesforce management
- Optimistic mindset
- Effective call handling skills
- Effective script recall techniques
Timeline
SALES / APPOINTMENT SETTER / COLD CALLER
SERENITY ESTHETICS SPA
08.2024 - 12.2024
SALES / APPOINTMENT SETTER / COLD CALLER
US RARE COINS and GOLD
10.2023 - 05.2025
SALES / APPOINTMENT SETTER / COLD CALLER
Assurance IQ
09.2022 - 09.2023
VA (ADMINISTRATIVE ASSISTANT)
ZENTAI
06.2022 - 09.2023
SALES AND SERVICE REPRESENTATIVE
CONVERGYS/CONCENTRIX
02.2014 - 05.2022
Bachelor of Science - Engineering
Eastern Visayas State University