Bruce Woolford Sr
Sales Specialist: Cold Caller : Appointment Setter:
Quezon City,Manila
Summary
Motivated and adaptable sales specialist skilled in relationship selling and effective communication. Demonstrated success in optimizing client interactions and implementing CRM tools to enhance follow-up and drive results.
Results-driven sales specialist with proven experience in client relations, inquiry handling, and relationship selling. Achieved significant revenue growth through strategic sales initiatives and exceptional customer service.
Overview
21
21
years of professional experience
Work History
Sales Specialist / Cold Caller/ Appointment Setter
RIC Hometeam
Baltimore
11.2024 - 04.2026
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales revenue by developing and implementing strategic sales plans.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 200-300 daily outbound calls to build partnerships and achieve sales quota.
Cold Caller/Appointment Setter
Foxhound Homebuyers
Baltimore
02.2022 - 12.2023
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 300 daily outbound calls to build partnerships and achieve sales quota.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
Customer Service Representative
Oracle
Makati
04.2018 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Outbound Telemarketer
FYI Llc, Baltimore
Baltimore
03.2005 - 04.2015
- Cold called over 200 potential customers per day to help with marketing efforts and increase sales.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Made 300 cold calls per day resulting in client base growth by 30%.
- Overcame objections from potential clients by confidently addressing concerns and providing relevant information.
- Achieved sales targets by consistently promoting products and services to potential clients.
- Managed customer accounts efficiently, ensuring timely follow-ups for continued business relationships.
- Maintained a high call volume to maximize outreach efforts and drive results.
- Made average of 200-300 outbound and inbound calls per day.
Education
High School Diploma -
Southwestern
Baltimore,Maryland05-1981
Skills
Client relations
Inquiry handling
Relationship selling
Needs assessment
FLUENT IN English
Customer service and care
Timeline
Sales Specialist / Cold Caller/ Appointment Setter
RIC Hometeam
11.2024 - 04.2026
Cold Caller/Appointment Setter
Foxhound Homebuyers
02.2022 - 12.2023
Customer Service Representative
Oracle
04.2018 - 01.2021
Outbound Telemarketer
FYI Llc, Baltimore
03.2005 - 04.2015
High School Diploma -
Southwestern