Angelo Jerrickson P. Casao
Batangas City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
15
15
years of professional experience
Work History
Appointment setter/ Skip tracer /Cold caller
OFFMARKET DC
Washington D.C.
11.2018 - 09.2025
- Task Inclusion:
- Cold calling homeowners in the area of the clients asking them if they are interested in selling their property.
- Responding to customer emails and text regarding the inquiry about the company.
- Well-trained in real estate CRM like Podio and Follow Up Boss
- Managed lead generation processes, utilizing CRM software to track interactions.
- Scheduled appointments with clients, ensuring optimal time management and efficiency.
- Facilitated communication between sales team and potential clients to streamline outreach efforts.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
- Scheduled and confirmed appointments and meetings for senior management team.
- Confirmed appointments, communicated with clients, and updated client records.
Appointment setter / Cold Caller
AM Vsourcing Solutions
Iba City, Zambales
02.2018 - 10.2018
- Task Inclusion:
- Cold calling homeowners in the area of the clients asking them if they are interested in selling their property
- Responding to customer emails and text regarding the inquiry about the company.
- Well-trained in real estate CRM’s like Podio and Mojo.
Telesales Representative (Sprint Telesales Department)
The Results Companies
Mataas na Lupa, Lipa City Batangas
04.2017 - 01.2018
- Task Inclusion:
- Providing world class customer service to the customers
- Upselling newest promotions of the company to the existing customers
- Checking customer's eligibility if they can have Sprint account
- Cold calling customers if they are interested in switching telco accounts
Senior Operations Representative
Capital One Support Services Corp
Cyberzone, Northgate Alabang
11.2016 - 03.2017
- Task Inclusion:
- Providing world class customer service to the customers
- Assisting credit card holders in all their questions regarding their account
- Changing information on customers account
- Transferring customers to the right department
- Doing adjustments for the right customers
Collection Specialist (Macy's Credit Card)
Alorica Philippines
Marawoy Lipa City
07.2015 - 10.2016
- Task Inclusion:
- Receive payments from the customers.
- Providing world class customer service to the customers
- Calling customers to remind them that they need to make payments before their due date
- Doing adjustments for the right customers.
Telesales Representative Level 3 (Education Account)
Eastel Processing Outsourcing Group
Batangas City
08.2013 - 08.2014
- Task Inclusion:
- Cold calling customers asking if they are interested in pursuing their education
- Giving them option if the courses is available online
- Providing world class customer service to the customers
- Looked for an available university that meet the requirements of the customer
- Be in charge of enrolling the customer
Appointment Setter (Farm Bureau Insurance and StateFarm Insurance)
True Authentisource Global Solutions
Batangas City
05.2012 - 07.2013
- Task Inclusion:
- Calling homeowners in the area asking them if they are interested in lowering their rates for their insurance like auto, home and life insurance
- Providing customers with a free quote
- Interested customers will be transferred to the client right away
- For customers don’t have time, they will just be for a phone appointment
Counter Personnel / Service Crew
C & J Delicious Donuts (Dunkin Donuts)
Batangas City
10.2010 - 03.2011
Education
Consumer Electronics NC II
Technical Education Skills and Development Authority (TESDA)
01.2009
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Banaba West National High School
01.2008
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Calicanto Elementary School
01.2003
Skills
- Script memorization
- Telephone etiquette
- Positive attitude
- High-volume call environments
- Cold calling
- Setting appointments
- Lead generation
- CRM software
- Customer service
Websites
Timeline
Appointment setter/ Skip tracer /Cold caller
OFFMARKET DC
11.2018 - 09.2025
Appointment setter / Cold Caller
AM Vsourcing Solutions
02.2018 - 10.2018
Telesales Representative (Sprint Telesales Department)
The Results Companies
04.2017 - 01.2018
Senior Operations Representative
Capital One Support Services Corp
11.2016 - 03.2017
Collection Specialist (Macy's Credit Card)
Alorica Philippines
07.2015 - 10.2016
Telesales Representative Level 3 (Education Account)
Eastel Processing Outsourcing Group
08.2013 - 08.2014
Appointment Setter (Farm Bureau Insurance and StateFarm Insurance)
True Authentisource Global Solutions
05.2012 - 07.2013
Counter Personnel / Service Crew
C & J Delicious Donuts (Dunkin Donuts)
10.2010 - 03.2011
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Banaba West National High School
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Calicanto Elementary School
Consumer Electronics NC II
Technical Education Skills and Development Authority (TESDA)
Disclaimer
I hereby certify that the information that I provided within this resume is true and correct according to my belief.
Basic Information
- Age: 34 YO
- Birth Date: March 14, 1991
- Gender: Male
- Religion: Roman Catholic
- Height: 5’9
- Weight: 240 lbs.
- Status: Married