Summary
Overview
Work History
Education
Skills
Timeline
Generic

Albie Meliton

Isulan, Province of Sultan Kudarat,SUK

Summary

I have more than six years of experience working as a Customer Service Representative and Appointment Setter, where I developed strong skills in handling inbound and outbound calls, scheduling, and managing client relationships. In my previous roles, I consistently delivered excellent customer support by actively listening to client needs, addressing concerns, and ensuring smooth appointment booking processes.

I’ve become highly skilled in using CRM tools, managing calendars, and coordinating with sales teams to maximize efficiency and meet company goals. My experience has also strengthened my ability to multitask, stay organized under pressure, and adapt to different customer personalities.

Overview

7
7
years of professional experience

Work History

B2B Cold Calling Appointment Setter

Horizon Group
04.2025 - 09.2025
  • Conducted outreach to prospective clients, enhancing appointment scheduling efficiency.
  • Assisted in managing calendars and coordinating appointments for sales teams.
  • Utilized CRM software to track interactions and update client information accurately.
  • Provided support in preparing materials for meetings and follow-up communications.

Appointment Setter | Healthcare

Concentrix
04.2022 - 03.2025
  • Scheduled appointments efficiently, optimizing calendar management for team productivity.
  • Managed inbound and outbound communications to facilitate client interactions.
  • Developed rapport with clients, enhancing customer satisfaction and retention rates.
  • Utilized CRM software to track leads and follow up on appointments systematically.

Technical Customer Service Representative |Comcast

Transcom
01.2022 - 03.2022
  • Resolved technical inquiries through effective communication, enhancing customer satisfaction and retention.
  • Diagnosed hardware and software issues utilizing troubleshooting protocols to restore functionality.
  • Collaborated with cross-functional teams to escalate complex problems and ensure timely resolutions.
  • Documented customer interactions in CRM systems, maintaining accurate records for future reference.

Customer Service Representative | Amazon Retail

Concentrix
12.2018 - 12.2021
  • Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
  • Managed complaint resolution process, demonstrating strong problem-solving abilities.
  • Utilized CRM software to track customer interactions and improve service delivery.
  • Collaborated with team members to streamline communication processes and enhance workflow efficiency.

Education

Bachelor of Science - Tourism And Hotel Management

University Of Mindanao
Davao City, Province Of Davao Del Sur, Philippines
05-2008

Skills

  • Script memorization
  • Telephone etiquette
  • Salesforce CRM
  • Positive attitude
  • Cold calling
  • Time management
  • Setting appointments
  • Sales support
  • Empathy and patience
  • Scheduling appointments
  • Customer rapport
  • Overcoming objections
  • Lead generation
  • Outbound calling
  • Problem-solving
  • Patient scheduling

Timeline

B2B Cold Calling Appointment Setter

Horizon Group
04.2025 - 09.2025

Appointment Setter | Healthcare

Concentrix
04.2022 - 03.2025

Technical Customer Service Representative |Comcast

Transcom
01.2022 - 03.2022

Customer Service Representative | Amazon Retail

Concentrix
12.2018 - 12.2021

Bachelor of Science - Tourism And Hotel Management

University Of Mindanao
Albie Meliton