Nico Rino “Nicky” G. Hilario
Freelance Virtual Assistant
Iligan City
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service, and sales skills. Offering 10+ years of experience providing quality administrative support to clients.
Overview
13
13
years of professional experience
Work History
Freelance Virtual Assistant/Inside Sales Associate/Cold Caller
Upwork.com/OnlineJobs.ph/Facebook
Iligan City
06.2019 - Current
- Cold caller for Real Estate investors in Florida, California, and New York
- Freelance Quality Assurance Specialist for Real Estate campaigns
- Has profound experience in REISift, ReiReply, CallTools, Xencall, ReadyMode, Mojo, Podio and Follow-up Boss
- Managed CRM input, exports and clean up.
Sales Trainer
HiLife Marketing/WLC Support Sales and Leasing
Cebu City
02.2017 - 05.2019
- Boosted overall customer satisfaction rates by emphasizing the importance of exceptional service during all stages of the sales process in trainings.
- Optimized communication skills among sales staff through targeted training on active listening, empathy, and persuasion techniques.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Increased sales team productivity by developing and implementing comprehensive training programs.
- Streamlined onboarding process for new hires, ensuring proper training in product knowledge, sales techniques, and company policies.
Publishing Consultant - Sales and Marketing
Author Solutions
Cebu City
05.2016 - 02.2017
- Present, sell, and pitch marketing publication packages to writers in company database
- Secure online registration with monthly subscription to company author website
- Provide support and follow up to existing members of author's website
- Managed client relationships through regular check-ins and updates on project progress.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Subject Matter Expert - Senior Customer Service Representative
Convergys Phils – Citibank NA
Cebu City
03.2012 - 04.2014
- Deliver Citibank Administer Training to Citibank Customers, Partners, and Employees in both a virtual and classroom environment
- Mentor and coach training participants
- Senior customer service & subject matter expert
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
Senior Customer Service Associate
Aegis People Support – JP Morgan and Chase
Cebu City
06.2011 - 01.2012
- Serve as the first point of contact for customers over the phone and deliver excellent customer service
- Answer inbound phone calls, identify and resolve caller needs, and provide information
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Implemented measures to ensure compliance with industry regulations, protecting both customers and the organization from potential liabilities.
Education
Bachelor - Professional Education
St. Peters College
Iligan, Province Of Lanao Del Norte, Philippines 04.2019 - 04.2019
Bachelor - Arts, Sociology
Mindanao State University – Iligan Institute of Technology
Iligan, Province Of Lanao Del Norte, Philippines 04.2011 - 04.2011
Skills
Attention to detail
Problem-solving
CRM management
Product sales
Multi-tasking strength
Timeline
Freelance Virtual Assistant/Inside Sales Associate/Cold Caller
Upwork.com/OnlineJobs.ph/Facebook
06.2019 - Current
Bachelor - Professional Education
St. Peters College
04.2019 - 04.2019
Sales Trainer
HiLife Marketing/WLC Support Sales and Leasing
02.2017 - 05.2019
Publishing Consultant - Sales and Marketing
Author Solutions
05.2016 - 02.2017
Subject Matter Expert - Senior Customer Service Representative
Convergys Phils – Citibank NA
03.2012 - 04.2014
Senior Customer Service Associate
Aegis People Support – JP Morgan and Chase
06.2011 - 01.2012
Bachelor - Arts, Sociology
Mindanao State University – Iligan Institute of Technology
04.2011 - 04.2011
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