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DIANE MARIE A. BRUNIDOR
Customer Service And Assistant Manager Professional
Quezon City, Philippines
Summary
Retail Assistant Manager with more than 2 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure. Also has more than 9 years total experience as a Customer Service Representative and Virtual Assistant/Cold caller both in a Call center and Freelance work setting.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
VIRTUAL ASSISTANT/COLD CALLER
Dropzone Investments, LLC via NST Virtual Assistant Inc
02.2021 - Current
- Calls a number of contacts from the clients leads, build rapport and convert the calls to leads.
- Answer questions based on answers provided by the client or research answers if necessary.
- Manage system and tools.
- Accomplish daily administrative tasks assigned.
BAGGAGE X-RAY MACHINE OPERATOR
SECURITY GUARD, Holland America Line Inc
03.2018 - Current
- (Currently On self-implemented hiatus due to Covid-19.)
- Screen and assist guests during embarkation and disembarkation.
- Screen guests and crew luggages and parcels upon embarkation.
- Day and Night patrol while conducting ocular checks of all guest and restricted areas, ensuring the safety and security of both guests and crew.
X-RAY MACHINE OPERATOR AND GUEST SCREENING OFFICER
BAGGAGE
11.2016 - 12.2017
- Screen and assist guests upon entry and exit in the Hotel.
- Screen guests luggages and parcels upon entry.
- Ensure company policies and regulations pertaining to safety and security are followed by both guests and staff.
WFH CSR/VIRTUAL ASSISTANT
04.2016 - 09.2016
- Calls a number of contacts from the clients leads, build rapport and convert the calls to leads.
- Answer questions based on answers provided by the client or research answers if necessary.
- Manage system and tools.
- Accomplish daily administrative tasks assigned.
CUSTOMER SERVICE REPRESENTATIVE
Reed Elsevier Shared Services Inc
07.2013 - 09.2015
- Answer the general concerns of our clients by phone;.
- Correspond via Email to answer our client’s concerns regarding their account;.
- Troubleshooting and checking status of the client’s account – i.e.
- ID and password support, account and/or ID reactivation/deactivation etc.;.
CUSTOMER SERVICE REPRESENTATIVE
SITEL Customer Care Philippines
07.2012 - 01.2013
- Answer the general concerns of our clients by phone;.
- Correspond via Email to answer our client’s concerns regarding their account;.
- Process payments and update records for the client's account; and handling suggestions and/or complaints of clients in a professional manner etc.
CUSTOMER SERVICE REPRESENTATIVE
APAC Customer Services, Inc
10.2009 - 08.2011
- Answering the concerns of our clients – i.e.
- Account balance & payment,.
- Assist customers with expediting/canceling their prescription orders;.
- Perform other duties as assigned.
ASSISTANT STORE MANAGER
DELL and Nokia Branded Stores, Emirates Computers
Dubai, UAE
06.2007 - 09.2009
- Overall execution and/or dissemination of Administrative tasks;.
- Monitoring of in-floor sales and store maintenance/upkeep;.
- Provide necessary product and people skills training to improve staff overall performance etc.
- Conduct and/or supervise inventory and related documentation.
- Provide assistance to Store Manager in handling any concerns in-store i.e.
- Product sales, accounting, inventory, after sales product support.
- Etc.
CUSTOMER SOLUTIONS SPECIALIST
Siemens Inc, Asia Select Inc
10.2004 - 01.2007
- Answering the concerns of our clients by phone.
- Basic troubleshooting of (Toshiba) laptops – i.e.
- DVD ROM not reading, Laptop not booting, how to install laptop drivers etc.;.
SECRETARY/ ADMIN STAFF
Civil Security Group
12.2003 - 09.2004
- Encoding, filing and distributing office documents and communications;.
- Answer and direct phone calls as needed;.
- Organize and schedule meetings and appointments etc.;.
CUSTOMER SERVICE OFFICER
Gensan Cargo Express, Inc
06.2003 - 12.2003
- Assist Customer concerns i.e. Account balance & payments, account activity, where to send broken/tampered packages.
- Placing and checking status of the client’s orders etc.
- Conduct Admin works and other duties assigned by direct supervisor.
Education
Bachelor of Arts - Mass Communications, Broadcasting & Journalism
01.1999 - 01.2003
Skills
Recruiting and interviewing
Staff supervision
Business administration
Relationship building and management
Complaint resolution
Staff education and training
Administrative support
Creative problem solving
Computer Skills
Additional Information
- Character Reference available upon request.
Software
Powerpoint
Excel
Certification
SPOKEN ENGLISH ASSESSMENT FOR CRUISESHIP STAFF (SPEACS) - Language Level: UPPER INTERMEDIATE
Timeline
VIRTUAL ASSISTANT/COLD CALLER
Dropzone Investments, LLC via NST Virtual Assistant Inc
02.2021 - Current
SPOKEN ENGLISH ASSESSMENT FOR CRUISESHIP STAFF (SPEACS) - Language Level: UPPER INTERMEDIATE
03-2018
BAGGAGE X-RAY MACHINE OPERATOR
SECURITY GUARD, Holland America Line Inc
03.2018 - Current
MARLINS ENGLISH LANGUAGE PROFICIENCY TEST – FOR HOLLAND AMERICA LINE WESTOURS Score: 99%
12-2017
X-RAY MACHINE OPERATOR AND GUEST SCREENING OFFICER
BAGGAGE
11.2016 - 12.2017
WFH CSR/VIRTUAL ASSISTANT
04.2016 - 09.2016
CUSTOMER SERVICE REPRESENTATIVE
Reed Elsevier Shared Services Inc
07.2013 - 09.2015
CUSTOMER SERVICE REPRESENTATIVE
SITEL Customer Care Philippines
07.2012 - 01.2013
CUSTOMER SERVICE REPRESENTATIVE
APAC Customer Services, Inc
10.2009 - 08.2011
ASSISTANT STORE MANAGER
DELL and Nokia Branded Stores, Emirates Computers
06.2007 - 09.2009
CUSTOMER SOLUTIONS SPECIALIST
Siemens Inc, Asia Select Inc
10.2004 - 01.2007
SECRETARY/ ADMIN STAFF
Civil Security Group
12.2003 - 09.2004
CUSTOMER SERVICE OFFICER
Gensan Cargo Express, Inc
06.2003 - 12.2003
Bachelor of Arts - Mass Communications, Broadcasting & Journalism
01.1999 - 01.2003