Ezel May Poisel
Tagum City
Summary
Professional with robust background in sales and customer outreach, well-equipped for roles requiring persuasive communication and strategic engagement. Adept at building rapport, handling objections, and achieving targets within dynamic environments. Strong focus on team collaboration, ensuring consistent performance and adaptability to changing needs. Skilled in active listening, CRM software, and maintaining positive attitude in high-pressure situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Virtual Assistant/Cold Caller
Hometeam Solutions
10.2021 - 12.2024
- Virtual Assistant
- Cold Caller
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Managed CRM input, exports and clean up.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Telemarketer and Lead Generalist
Mcilrath Properties LLC
03.2020 - 08.2021
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily cold calling and outreach to build sales pipeline. We use customer information (eg. name, address, and telephone number) from a computerized database to initiate cold calls and deliver a scripted sales talk in order to persuade the customer to attend a meeting to discuss sales option and timeshare opportunity.
Real Estate Cold Call and Telemarketer
Said Realty
07.2019 - 02.2020
- Establish relationships with qualified leads usually by way of cold calls with the purpose of setting up appointments to view or list properties for sale.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses with expert use of client management software and computer dialing.
Customer Service Representative
VXI GLOBAL SOLUTIONS
12.2018 - 07.2019
- Company Overview: VXI Global Holdings Robinsons Cybergate, J.P Laurel Ave, Davao City
- 6 months of employment at VXI GLOBAL SOLUTIONS
- VXI Global Holdings Robinsons Cybergate, J.P Laurel Ave, Davao City
Education
BBA - Marketing
University of Mindanao
Davao City, Province Of Davao Del Sur, Philippines08-2022
Skills
- Ms Office (Ms Word, Ms Excel, Ms Powerpoint)
- English Communication
- Written and Verbal Communication
- Time Management
- CRM management
- Multitasking
- Data entry
- Working Under Pressure
- Customer service
- Performance Management
- Virtual Assistance
- Appointment Setting
- Administrative Assistance
- Telemarketing
- Social Media Management
- Chat Support
- Team Management
- Skip Tracing (basic)
- MLS
- PROPSTREAM
- Zillow
- BATCH SKIP
Certification
Certificate of Employment, VXI GLOBAL SOLUTIONS, Robinsons Cybergate, J.P Laurel Ave, Davao City, 12/01/19, 07/31/20
Personal Information
- Age: 23
- Height: 5’1”
- Citizenship: Filipino
- Marital Status: Single
Timeline
Virtual Assistant/Cold Caller
Hometeam Solutions
10.2021 - 12.2024
Telemarketer and Lead Generalist
Mcilrath Properties LLC
03.2020 - 08.2021
Real Estate Cold Call and Telemarketer
Said Realty
07.2019 - 02.2020
Customer Service Representative
VXI GLOBAL SOLUTIONS
12.2018 - 07.2019
BBA - Marketing
University of Mindanao
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