DIANA MAE ESTRELLER
Kiamba
Summary
I would like to work for a company that would allow me to grow within the organization and align with its objectives by having a healthy learning environment.
Overview
6
6
years of professional experience
Work History
Cold Caller
ELITE SOLAR
03.2024 - 08.2024
- Engage with consumer leads to schedule appointments for solar and roofing consultations.
- Utilize CRM to manage leads, document interactions, and track appointment outcomes.
- Conducted welcome calls to introduce potential customers to our client's services, answered preliminary questions, and built rapport.
- Maintain a high level of product knowledge regarding our clients' solar and roofing offerings to effectively communicate benefits to potential customers. -Collaborate with the marketing team to refine call scripts and outreach strategies based on consumer feedback and conversion rates.
- Achieve or surpass set targets for appointment setting and lead qualification.
REAL ESTATE APPOINTMENT SETTER
7 KEYS CONSULTING FIRM, LLC
10.2023
- Cold Calling: Make cold calls to potential leads
- Follow the provided script to engage homeowners and generate interest
- Verify that appointments set align with qualified and interested leads
- Confirm that homeowners understand the purpose of appointments
- Data Entry in Podio: Record lead details accurately in Podio CRM
- Include relevant information gathered during calls for future reference.
OPERATIONS MANAGER AND LEAD GENERATION
FREEDOM POWER SERVICES
04.2023 - 09.2023
- Operations Management: Oversee the lead generation process and appointment setting
- Coordinate with the team to ensure efficient communication and collaboration
- Review appointment schedules and CRM data for accuracy and completeness
- CRM Management: Monitor and manage leads in Podio CRM
- Ensure all lead information is accurately recorded and updated in the CRM
- Address any CRM-related issues or data discrepancies
- Support Cold Callers during calls to address questions and concerns
- Ensure access to accurate information for effective lead engagement
- Appointment Quality Control: Verify that appointments set align with qualified and interested leads
- Confirm that homeowners understand the purpose of appointments
- Process Improvement: Identify bottlenecks or areas for improvement in the lead generation process
- Provide feedback and suggestions to enhance the efficiency of operations.
VIRTUAL ASSISTANT
02.2021 - 03.2023
- UYT VA - Appointment Setter in Solar LOB and Customer Service Associate in Insurance LOB Grayscale Media Ops - Appointment Setter in Solar LOB
- Phone Beasts - Appointment Setter in Real Estate LOB and Solar LOB
- Cold Calling: Make cold calls to potential leads
- Follow the provided script for engaging homeowners and generating interest
- Emphasize the benefits of solar energy solutions
- Lead Generation: Generate 3-4 leads daily through effective calls
- Engage homeowners in conversations to identify their energy needs and motivations
- Qualify leads based on their level of interest and understanding
- Communication and Updates: Communicate in Slack for coordination and assistance during calls
- Provide updates on lead generation progress and any challenges faced
- Data Entry in Podio: Record lead details accurately in Podio CRM
- Include relevant information gathered during calls for future reference.
Customer Service Associate
VXI GLOBAL SOLUTIONS, INC.
09.2018 - 09.2020
- Handled inbound B2B transactions via phone, chat, and email
- Resolving caller issues while ensuring the accuracy and integrity of all transactions
- Mentored new employees in the team.
Education
Bachelor of Elementary Education -
EDENTON MISSION COLLEGE, INC.
09.2014
Skills
- Proficient in MS Office (Word, Excel, PowerPoint)
- Proficient in Google tools such as Drive, Calendar, Forms, Docs, Sheets, etc
- Proficient in other tools such as DocuSign, Podio web form, and other client-specific tools
- Proficient in using CRM/Dialers: Xencall/Ready mode, GoTo, Mojo Dialer, Zoiper, Batch Dialer Calltools, etc
- Excellent adaptability skill
- Language fluency in English communication comfortable with writing and speaking
- Time management skills
- Good in organizing schedules
- Can work under pressure
Timeline
Cold Caller
ELITE SOLAR
03.2024 - 08.2024
REAL ESTATE APPOINTMENT SETTER
7 KEYS CONSULTING FIRM, LLC
10.2023
OPERATIONS MANAGER AND LEAD GENERATION
FREEDOM POWER SERVICES
04.2023 - 09.2023
VIRTUAL ASSISTANT
02.2021 - 03.2023
Customer Service Associate
VXI GLOBAL SOLUTIONS, INC.
09.2018 - 09.2020
Bachelor of Elementary Education -
EDENTON MISSION COLLEGE, INC.
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